Thank you, William.

This is great info.  I did not know they had a customer service number.

Mark

From: [email protected] <[email protected]> On Behalf Of William 
James
Sent: Monday, January 29, 2024 8:56 PM
To: [email protected]
Subject: Re: Uber Eats issue

In adition to the help button, store this number in your contact.  Denise and I 
have had to call Uber Eats and were very satisfied with the results. 

Ubereats Customer Service Phone Number (800) 253-9377



Sent from my iPad Air 5


On Jan 29, 2024, at 11:36 PM, Matt White <mailto:[email protected]> wrote:
If you get into your order status, there is a help button for each order. If 
you click on that, it’ll walk you through a form where you can select issues 
like the order never arrived. They will most likely just issue you a refund.
Sent from my iPhone


On Jan 29, 2024, at 22:29, mailto:[email protected] wrote:

Hello, list.  
I had a mishap occur earlier this evening I have never experienced, and wonder 
what additional steps I need to take.  
I put in a McDonald’s order but the driver never showed, and despite repeated 
attempts I could not connect with her.  So I rated her thumbs down and selected 
a couple options for problems, but they didn’t really fit.  
I put in a second order, the same one I had intended, a bit later, and it came. 
 I discussed with the fellow what had happened, and he didn’t have any further 
advice other than what I had done and to contact Uber.  
I am concerned about having a double charge when I only got the one order.  I 
need to know the correct procedure to follow at this point.  
 
I have in the last wee already had to eat, quite literally, a pizza order 
situation wherein I ended up with a double order because a call center messed 
up and two orders got run when I was left on hold for taking my check card 
number, and a second agent reran the order since we didn’t know the first one 
had been sent.  At least then I had an overabundance that I could enjoy over a 
couple days.  
 
Bill Outman 
 
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