Is she writing her password in computer Braille? That is probably what is going 
on. She needs to type it in computer braille maybe?

Jenn

Jenn and Kumi

> On Feb 1, 2023, at 1:41 PM, regina alvarado <[email protected]> wrote:
> 
> I know this is totally off topic, but I don't know who to ask. I am helping 
> a friend with the NLS humanware ereader. I know some here have been using it 
> for some time. We don't have them in MI yet so I can't call my library. 
> Anyway, sorry but need help. 
> 
> We have been successful getting the machine on her wifi. Now we are trying to 
> access BARD through the online services. When she enters NLS Bard it says to 
> enter her credentials but when she enters on that it shows the username in 
> garbled nonsense, and says ok underneath and when entering on OK it goes back 
> to enter credentials. IPhone and iPad both have BARD working perfectly. We 
> have turned it off and back on many times, and it does the same thing. As it 
> is the username we're having problems with the password, when we can get to 
> it, won't work obviously. Any thoughts? Sorry for straying so far off topic, 
> but we may just have to hook to iPhone In the end. 
> 
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