If your speech volume is low, you would think passcode not responding. Try to 
do something, where you think it is talking and turn Volume Up. 

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
joseph hudson
Sent: Monday, January 10, 2022 2:53 PM
To: [email protected]
Subject: Re: need help getting my SE 2020 working properly again

Well it happens to me, I normally have to lock my phone, and then unlock it 
again and then it works. Because I have had this happen to me after I've gotten 
off of a phone call. I hope that you can get your problem fixed for sure.



        On Jan 9, 2022, at 4:26 PM, kitty hevener <[email protected] 
<mailto:[email protected]> > wrote:

        I forgot to put my phone on charge last night.  Consequently, battery 
ran down.  Since recharging, I discovered that I can not give voice commands to 
open my aps.  When flicking around the screen, voice over does not speak.  Yet, 
when I hold the home button and say “voiceover on”, I get message saying voice 
over is on.  When trying to unlock phone, have to enter pass code, as it is no 
longer responding to my fingerprint.  
         
        Called apple accessability for help.  Did screen share.  While on 
phone,  my phone behaved like I would expect it to.  By that, I mean that I 
could flick to all my aps and hear everything as expected.  Hung up from phone 
call and discovered that my phone went back to doing what it was doing prior to 
calling apple accessability.  Called apple accessability tweo more times.  I 
was talking to rep and when they went to check my account, they never came 
back.  This was 7-8 minutes in to the call.  I truly have never seen my phone 
behave like this.  Please help.  Thanks.

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