I am coming here way late to this thread. Someone is trying to pair an apex 
with their phone. If zeros do not work, try ones.

Jenn

Jenn and Kumi

> On May 6, 2020, at 3:30 AM, Malcolm Parfitt <[email protected]> wrote:
> 
> 
> Hello Anna,
>  
> Thanks for your reply, I hope I find you well in these anxious times.
>  
> The Apex is the only device that he has attempted to pair with his new iPhone 
> SE2020.
>  
> The iPhone says to check the Apex is ready and the correct pairing code is 
> used.  We are using four 0’s and double-tapping the pair button at top left 
> of the iPhone’s display.
>  
> Any further suggestions most welcome.
>  
> Malcolm
>  
> From: [email protected] <[email protected]> On Behalf Of Anna 
> Dresner
> Sent: 05 May 2020 23:14
> To: VIPhone Mailing List <[email protected]>
> Subject: Re: Braille device question.
>  
> Hi Malcolm,
>  
> Have you tried restarting both devices? Also, if they have ever installed 
> other braille displays, try forgetting them from VoiceOver/Braille Settings, 
> as the iPhone often has trouble connecting with one display if it's also 
> connected to others. Resetting the phone may also help.
>  
> Best,
> Anna
>  
> 
> 
> On May 5, 2020, at 11:39 AM, Malcolm Parfitt <[email protected]> wrote:
>  
> Hello,
>  
> Firstly I have never used a Braille display with an iPhone but I am trying to 
> help a friend to do so.
>  
> I’m not sure whether he has tried to pair the display via the usual Bluetooth 
> route rather than via Voiceover there are no entries for the device on the 
> iPhone.
>  
> When we try to pair via Voiceover and Braille Apex is shown as expected and 
> entering the code we are  presented with a message that Pairing was 
> unsuccessful make sure Apex is ready.
>  
> I read the following from Applevis.
>  
> If you run out of time when typing the code, just try again. After three 
> attempts, you 
> will not be able to keep trying. To fix this, return to settings, general, 
> and this time 
> select Bluetooth. From there, select the Apex, then double tap the "forget 
> this device" 
> button. This should let you try three more times to pair, as instructed above.
> If the Apex does not appear when you scan for braille displays, check that 
> your Apex's 
> name is set properly (described above), make sure that Bluetooth is enabled 
> on both 
> devices, make sure that the Apex is in terminal mode, and make sure that you 
> had not 
> already tried several unsuccessful pairing attempts (you must forget the 
> Apex, as 
> described in the previous list item, if this is the case). Also, you must not 
> have used the 
> Apex's connectivity menu to try to pair or activate anything on the iTouch. 
> If you have 
> done this, you must remove pairing and deactivate all services from the 
> Apex's 
> Bluetooth menu, as described in the Apex manual.
>  
> Unfortunately I don’t have access to the manual or the device so don’t know 
> how to remove pairing and deactivate all services from the Apex's 
> Bluetooth menu.
>  
> Any help welcome.
>  
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