Andy, I had a similar situation today.  Long story short they did credit the full amount to my account.  I just verified that it was returned.  I did the text chat at 12:15 PM my time and as of five to nine tonight the funds were restored.

I agree with you about the debiting, though.  They should do the confirmation first before applying charges.

Lisa Belville
[email protected]

On 5/30/2020 3:48 PM, Andy Baracco wrote:
The only issue I have with Door Dash is that they charge your card immediately when you place the order.  Recently I had a situation where I placed an order and a few minutes later got a notification from Door Dash saying that the restaurant could not fill my order, no explanation as to why.  They also said that my card had already been charged the full amount, and they would credit the charge back, but it would take a week to do so.  I think that they shouldn't devit the card until the restaurant verifies the order.
Andy

    ----- Original Message -----
    *From:* Andy Baracco <mailto:[email protected]>
    *To:* [email protected] <mailto:[email protected]>
    *Sent:* Saturday, May 30, 2020 1:44 PM
    *Subject:* Re: Slightly OT; Door Dash

    I notice that Door Dash has fewer promotions than the other platforms.
    Andy

        ----- Original Message -----
        *From:* MamaPeach <mailto:[email protected]>
        *To:* [email protected] <mailto:[email protected]>
        *Sent:* Saturday, May 30, 2020 1:30 PM
        *Subject:* Re: Slightly OT; Door Dash

        *I also just received a notification of 20% off an order today.*
        *From:* Stacy Fuehrer <mailto:[email protected]>
        *Sent:* Saturday, May 30, 2020 4:21 PM
        *To:* [email protected] <mailto:[email protected]>
        *Subject:* Re: Slightly OT; Door Dash
        Wondering if it isn’t a local issue, because, I just pretended
        to try and order something, and it was working just fine.
        Sure hope that gets solved soon
        Sent from my iPhone

        On May 30, 2020, at 3:18 PM, Mary Otten <[email protected]>
        wrote:

        
        No. The app worked fine for me when I ordered lunch today.


        Sent from my iPhone

        On May 30, 2020, at 1:16 PM, Debbie Downey
        <[email protected]> wrote:

        

        Hello,

        Has anyone had a problem with the Door Dash app on the
        IPhone? For the past week or so, when opening the app both
        my husband and I get a message that they can’t do delivery
        right now and that you can place your order for pickup.

        We tried contacting them and they seem to not have any idea
        of what we’re talking about and have said that they would
        call us but never have.

        I wonder if this is a local issue?

        Anyone have any ideas?

        Thank you!

        Debbie

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