Andy, I had a similar situation today. Long story short they did credit
the full amount to my account. I just verified that it was returned. I
did the text chat at 12:15 PM my time and as of five to nine tonight the
funds were restored.
I agree with you about the debiting, though. They should do the
confirmation first before applying charges.
Lisa Belville
[email protected]
On 5/30/2020 3:48 PM, Andy Baracco wrote:
The only issue I have with Door Dash is that they charge your card
immediately when you place the order. Recently I had a situation
where I placed an order and a few minutes later got a notification
from Door Dash saying that the restaurant could not fill my order, no
explanation as to why. They also said that my card had already been
charged the full amount, and they would credit the charge back, but it
would take a week to do so. I think that they shouldn't devit the
card until the restaurant verifies the order.
Andy
----- Original Message -----
*From:* Andy Baracco <mailto:[email protected]>
*To:* [email protected] <mailto:[email protected]>
*Sent:* Saturday, May 30, 2020 1:44 PM
*Subject:* Re: Slightly OT; Door Dash
I notice that Door Dash has fewer promotions than the other platforms.
Andy
----- Original Message -----
*From:* MamaPeach <mailto:[email protected]>
*To:* [email protected] <mailto:[email protected]>
*Sent:* Saturday, May 30, 2020 1:30 PM
*Subject:* Re: Slightly OT; Door Dash
*I also just received a notification of 20% off an order today.*
*From:* Stacy Fuehrer <mailto:[email protected]>
*Sent:* Saturday, May 30, 2020 4:21 PM
*To:* [email protected] <mailto:[email protected]>
*Subject:* Re: Slightly OT; Door Dash
Wondering if it isn’t a local issue, because, I just pretended
to try and order something, and it was working just fine.
Sure hope that gets solved soon
Sent from my iPhone
On May 30, 2020, at 3:18 PM, Mary Otten <[email protected]>
wrote:
No. The app worked fine for me when I ordered lunch today.
Sent from my iPhone
On May 30, 2020, at 1:16 PM, Debbie Downey
<[email protected]> wrote:
Hello,
Has anyone had a problem with the Door Dash app on the
IPhone? For the past week or so, when opening the app both
my husband and I get a message that they can’t do delivery
right now and that you can place your order for pickup.
We tried contacting them and they seem to not have any idea
of what we’re talking about and have said that they would
call us but never have.
I wonder if this is a local issue?
Anyone have any ideas?
Thank you!
Debbie
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