I’m glad everything worked out for you and AN, Chris. What a mess. Hopefully, 
there are too many experiences happening like that around the world. I really 
like this new phone. I thought I was going to have a harder time with Face ID, 
but it’s working quite well.
Mary


Sent from my iPhone

> On Oct 28, 2018, at 4:24 PM, Cris Ali <[email protected]> wrote:
> 
> Hi Mary and all,
> Finally I got my phone working.
> I went to the apple store and they gave me a new phone.  They tried to 
> restore my iPhone several times and it remained stuck in the same place I saw 
> in my home when I tried to set it up.
> The technician did not want to waste too much time.  She gave me a new phone. 
>  The new one works seamlessly.  The only mistake I made is to dial 911 by 
> mistake.  I still do not know what I did exactly to make such a mistake, but 
> I hope I won’t do it again.
>  
> As far as the transfer of my apps and keyboards, everything went well.
>  
> Cheers,
>  
> Cris
>  
> From: [email protected] <[email protected]> On Behalf Of Mary 
> Otten
> Sent: Saturday, October 27, 2018 7:40 PM
> To: [email protected]
> Subject: Re: Unable to do anything with my iPhone. I am not sure what the 
> problem is!
>  
> Wow, Chris! What a hassle! I certainly hope they get this sorted for you.
> Mary
> PS do you use the Arabic keyboard on your phone? If you do, I will be very 
> curious how that transfer works for you, since my second language keyboard is 
> no where and evidence, although it is said to be so into settings. That 
> switch were you switch from one keyboard to another while in it and it is 
> simply not there.
> Mary
> 
>  
> Sent from my iPhone
> 
> On Oct 27, 2018, at 4:35 PM, Cris Ali <[email protected]> wrote:
> 
> Thanks Arlene,
> In fact I tried every trick in the book and none worked.  The problem was not 
> in starting up Voice Over, That was easy.  The problem is that voice over 
> dies in the middle of the set up process and the iPhone freezes.
> Last night I called the Apple disability support.  The technician and I spent 
> over an hour trying to find a fix to no avail.
> I gave her access to my laptop and also gave her access to my phone camera 
> and we tried very hard to get the setup of the new iPhone going, but we 
> failed.
> Tomorrow I have an appointment with the apple store in my area.  Hopefully 
> they will be able to figure out the problem, or give me a new iPhone.  We 
> shall see!
>  
> Cheers,
>  
> Cris
>  
> From: [email protected] <[email protected]> On Behalf Of Arlene
> Sent: Saturday, October 27, 2018 6:15 PM
> To: [email protected]
> Subject: Re: Unable to do anything with my iPhone. I am not sure what the 
> problem is!
>  
> Cris, I don't know if this will help, but this is what we did with our ipad 
> when we didn't have anyone hear to get the ipad going. When we got our ipad 
> about a year ago I tripple tapped the home button on the ipad and it began 
> talking. I don't know if this will work with the phone, and if nothing else 
> as worked yet, maybe you could give it a try. Another thought, you might want 
> to install itunes on your computer, if you don't already have it installed, 
> hook your phone up to your computer and see what you could do to get your 
> phone going. You probably have a solution by now with listers that have 
> responded to you, but I hope you could find a solution soon, and let us know 
> how you like your new phone.
>  
> ----- Original Message -----
> From: Cris Ali
> To: [email protected]
> Sent: Friday, October 26, 2018 7:51 PM
> Subject: Unable to do anything with my iPhone. I am not sure what the problem 
> is!
>  
> Hi folks,
> I bought a new iPhone XR and I can’t set it up.
> First I tried the quick start as suggested by apple by putting it next to my 
> old phone, , and it did not work.
> I then tried to set it up using the iTunes to no avail.
> Now I am stuck.  I can’t even get it to go into recovery mode to wipe it 
> clean.
> What do you suggest I do?
> When I do the command for recovery mode, I get a message on iTunes telling me 
> that iTunes cannot connect to the  iPhone until I enter a passcode.  Try 
> again or cancel.  
> I never had a problem like this with apple products.  Could it be that my 
> phone is defective or is there something wrong with the new iPhone 
> compatibility with the iTunes?
> Any ideas will be appreciated.
>  
> Regards,
>  
>  
>  
> Cris
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