Sure.
https://qz.com/465613/uber-customer-complaints-from-the-us-are-increasingly-handled-in-the-philippines/ http://www.buzzfeed.com/johanabhuiyan/uber-is-building-out-a-customer-support-center-in-manila-phi On 4/4/2017 1:26 PM, Sieghard Weitzel wrote: > I could not find out anything as to where Uber customer service centres or > call centres might be located by doing a Google search. Shaf, maybe you > should for once provide actual information in the form of links instead of > just hinting that something is not factual and saying otherwise. > > I would, however, be curious as to what number people called if people have > called. I did find an article which outlined various ways to contact Uber and > that article stated clearly that there is no such thing as an actual customer > service number which let's you speak with a live customer service agent. They > mentioned a hot line for critical incidents and emergencies, but all other > help apparently needs to be requested via the website or the app. Apparently > at one point Uber had the email [email protected] where one could send an > email with a question or concern, but it says in the article that as of > December 2016 (a few months ago) this email is no longer valid and generates > an auto response saying so. The article also said that there at one point was > a live chat feature which is also no longer available. For those interested, > here is a link to that article: > > http://www.idrivewithuber.com/help/contact-uber-support/ > > I did just for the fun of it send an email to [email protected], just put > subject "Guide Dogs" and asked if Uber had a policy which would make sure a > driver can't refuse me because I have a guide dog. Here is what came back, > exactly what the article said would happen: > > From: Uber Support [mailto:[email protected]] > Sent: Tuesday, April 4, 2017 10:23 AM > To: Sieghard Weitzel <[email protected]> > Subject: Request not received: Guide dogs > > -------------------- > Hi there, > We're sorry. You’ve contacted an address that does not accept incoming email. > We’re not monitoring questions through this email address and this request > has not been received by our support team. > We'd love to help out if you have an issue. Please submit your request by > tapping “Help” in the Uber app or by visiting help.uber.com from a web > browser. There you’ll find answers to frequently asked questions and have the > option to submit a support request. > We look forward to chatting with you soon! > - Team Uber > --- > Need help accessing your account? Visit t.uber.com/contact-form > This email is a service from Uber. > [N4GQ9M-EKG3] > > Regards, > Sieghard > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Shaf Patel > Sent: Tuesday, April 4, 2017 8:08 AM > To: [email protected] > Subject: Re: Uber app experience getting increasingly bad > > LOL OK. > > Ask your friend Google where their customer services are located. > > I'm waiting. > > > On 4/4/2017 5:39 AM, Jeremy Gilley wrote: >> I think you need to look at their company info my friend. >> they are not from third world countries. >> and before I really say something here, I think I better just not >> reply to anymore of your emails because its quite apparent you have no >> clue about UBER and the company itself. >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On >> Behalf Of Shaf Patel >> Sent: Monday, April 03, 2017 9:03 PM >> To: [email protected] >> Subject: Re: Uber app experience getting increasingly bad >> >> Uber drivers also deny guide dogs. Do your research. >> >> Lyft also have a phone number on their website where you can report >> these kinds of issues, htlp.uber.com is where you need to go. >> >> >> The people who work at Uber customer support responding to your >> messages are mostly from third world countries, not America. >> >> Not sure how you managed to get 3 managers to call you, you must have >> been lucky. But the majority of people who are denied rides due to >> having service animals do you get anything besides a generic response >> with Uber, and also Lyft. >> >> "Now, all 3 managers also confirmed that when they credit your account >> with the credit, they also will notify you of the drivers outcome." >> >> This goes against their privacy policy, according to an agent. So no, >> that is not factual. >> >> >> >> On 4/3/2017 6:48 PM, Jeremy Gilley wrote: >>> This is total nonsense. >>> Please don't tell the list this information. >>> over the past 5 months I have been denied from riders to my seeing >>> eye >> dog. >>> Every single time, and I mean every single time when I reported the >>> issue, >> I >>> have been contacted by uber support with in 24-48 hours. >>> None of them had an accent of any kind and have all called me from Cal. >>> This last time, When I requested to talk directly to a manager, I had >>> not >> 1, >>> not 2, but 3 different managers 3 days in a row calling me telling me >>> how they are implementing a new system. >>> Now, I don't know about other countries, but I do know that now when >>> a driver accesses the app, they have to tap ok that they will accept dogs. >> If >>> they don't, they don't drive. >>> IF they tap ok, and they deny you, and you take the time to report it >>> through the app, and by the way, I used uber tonight and it still is >> working >>> great for me. >>> Anyways, if they see that indeed the driver did accept to take >>> service animals, the driver is instantly let go, and the rider is >>> given a $25 credit. >>> I have been complaining so much that I wasn't getting the feed back >>> about the drivers and what takes place after I reported them. >>> Now, all 3 managers also confirmed that when they credit your account >>> with the credit, they also will notify you of the drivers outcome. >>> So, please don't tell someone to not report something because you >>> believe >> it >>> will go to a different country. >>> They are based here in the states, and that is indeed who I talked too. >>> Thanks for reading my book, but had to tell my story. >>> >>> -----Original Message----- >>> From: [email protected] [mailto:[email protected]] On >>> Behalf Of Shaf Patel >>> Sent: Monday, April 03, 2017 1:46 PM >>> To: [email protected] >>> Subject: Re: Uber app experience getting increasingly bad >>> >>> Don't even bother leaving them feedback. Your feedback will be sent >>> to somebody in India who will give you a canned response and trash >>> the >> feedback >>> But yes, the app is absolutely sluggish on iOS. There's not even a >>> way to rate a driver after a trip accessibly unless you're actually >>> on another trip, then you'll get the popup. >>> >>> I know there are people in their "accessibility" team who are working >>> on the app, but they are doing an absolutely terrible job with it. >>> >>> >>> On 4/3/2017 1:31 PM, Kathy Brandt wrote: >>>> Is this happening to anyone else? Today I was getting a blipping >>>> sound >> and >>> the menu items were shifting. I couldn't find the contact driver >>> button >> for >>> the longest time. Are used to be able to change my destination for >>> doing a second stop, but now I can't. This is really disappointing >>> when before the app had been stable and easy to use. I went to their >>> website, found where >> it >>> says accessibility under the help menu, and left them feedback, would >>> you can do after double tapping more in that menu. I suggest others >>> do the >> same. >> > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. 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