LOL OK. Ask your friend Google where their customer services are located.
I'm waiting. On 4/4/2017 5:39 AM, Jeremy Gilley wrote: > I think you need to look at their company info my friend. > they are not from third world countries. > and before I really say something here, I think I better just not reply to > anymore of your emails because its quite apparent you have no clue about > UBER and the company itself. > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of Shaf Patel > Sent: Monday, April 03, 2017 9:03 PM > To: [email protected] > Subject: Re: Uber app experience getting increasingly bad > > Uber drivers also deny guide dogs. Do your research. > > Lyft also have a phone number on their website where you can report > these kinds of issues, htlp.uber.com is where you need to go. > > > The people who work at Uber customer support responding to your messages > are mostly from third world countries, not America. > > Not sure how you managed to get 3 managers to call you, you must have > been lucky. But the majority of people who are denied rides due to > having service animals do you get anything besides a generic response > with Uber, and also Lyft. > > "Now, all 3 managers also confirmed that when they credit your account with > the credit, they also will notify you of the drivers outcome." > > This goes against their privacy policy, according to an agent. So no, > that is not factual. > > > > On 4/3/2017 6:48 PM, Jeremy Gilley wrote: >> This is total nonsense. >> Please don't tell the list this information. >> over the past 5 months I have been denied from riders to my seeing eye > dog. >> Every single time, and I mean every single time when I reported the issue, > I >> have been contacted by uber support with in 24-48 hours. >> None of them had an accent of any kind and have all called me from Cal. >> This last time, When I requested to talk directly to a manager, I had not > 1, >> not 2, but 3 different managers 3 days in a row calling me telling me how >> they are implementing a new system. >> Now, I don't know about other countries, but I do know that now when a >> driver accesses the app, they have to tap ok that they will accept dogs. > If >> they don't, they don't drive. >> IF they tap ok, and they deny you, and you take the time to report it >> through the app, and by the way, I used uber tonight and it still is > working >> great for me. >> Anyways, if they see that indeed the driver did accept to take service >> animals, the driver is instantly let go, and the rider is given a $25 >> credit. >> I have been complaining so much that I wasn't getting the feed back about >> the drivers and what takes place after I reported them. >> Now, all 3 managers also confirmed that when they credit your account with >> the credit, they also will notify you of the drivers outcome. >> So, please don't tell someone to not report something because you believe > it >> will go to a different country. >> They are based here in the states, and that is indeed who I talked too. >> Thanks for reading my book, but had to tell my story. >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On Behalf >> Of Shaf Patel >> Sent: Monday, April 03, 2017 1:46 PM >> To: [email protected] >> Subject: Re: Uber app experience getting increasingly bad >> >> Don't even bother leaving them feedback. Your feedback will be sent to >> somebody in India who will give you a canned response and trash the > feedback >> But yes, the app is absolutely sluggish on iOS. There's not even a way >> to rate a driver after a trip accessibly unless you're actually on >> another trip, then you'll get the popup. >> >> I know there are people in their "accessibility" team who are working on >> the app, but they are doing an absolutely terrible job with it. >> >> >> On 4/3/2017 1:31 PM, Kathy Brandt wrote: >>> Is this happening to anyone else? Today I was getting a blipping sound > and >> the menu items were shifting. I couldn't find the contact driver button > for >> the longest time. Are used to be able to change my destination for doing a >> second stop, but now I can't. This is really disappointing when before the >> app had been stable and easy to use. I went to their website, found where > it >> says accessibility under the help menu, and left them feedback, would you >> can do after double tapping more in that menu. I suggest others do the > same. > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. 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