Christopher Schultz wrote:
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Eric,

On 7/5/2009 2:56 PM, Robinson, Eric wrote:
TOTAL REQUESTS: 43865
AVERAGE RESPONSE TIME: 18 ms
RESPONSE TIME BREAKDOWN:
    0  -    10 ms: 36454 (83.00%)
   11  -    50 ms: 6128 (13.00%)
   51  -   100 ms: 436 (0%)
  101  -   250 ms: 453 (1.00%)
  251  -   500 ms: 230 (0%)
  501  -  1000 ms: 62 (0%)
 1001  -  2500 ms: 41 (0%)
 2501  -  5000 ms: 7 (0%)
 5001  - 10000 ms: 54 (0%)
10001  - 20000 ms: 0 (0%)
20000+ ms : 0 (0%)
To me, this looks like healthy response time.

I agree. I would run a remote benchmark to confirm that it's the
/customer's/ network that has problems; I suspect that's where you'll
find the problem.

I would add that one good place to /start/ looking, is the DNS name resolution of your customer's workstations. Because if that is not working properly, then your server won't even see the request for a while after they click.. A simple "nslookup your.server.name" from a customer workstation will already tell you some.

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