Hi,

I agree that a lot of people don't make much effort to solve their own
problem before posting; however, there are a few good reasons for it.

First of all, humans are social by nature; and, for most humans a mailing
list or discussion group is first, and foremost, a social activity.

Secondly, many of the solutions I find on the Web *before* posting are, in
fact, postings started by such people along with the posted answer.

Thirdly, much of the documentation on the Web is poorly written--if not
incomprehensible. And, there is simply too little context for most
documentation. Often, *simple* step-by-step instructions actually leave out
critical steps.

And, many people post poor descriptions of their problems; because, they
don't understand the problem and, thus, do not know which information is
germane.

Having said that, I do wish people would *try* to find their solution before
posting.

Will Wagers
C# Online.NET
http://wiki.csharp-online.net/ 
http://blog.csharp-online.net/ 
http://forum.csharp-online.net/

-----Original Message-----
From: Steve Ochani [mailto:[EMAIL PROTECTED] 
Sent: Friday, March 31, 2006 8:26 AM
To: users@tomcat.apache.org; Jay
Subject: Re: The problem i have met

On 31 Mar 2006 at 19:34, Jay wrote:

> I am pretty new to tomcat.  I recently read a post  
> http://marc.theaimsgroup.com/?l=tomcat-user&m=114372017420869&w=2
> which solved a problem I have been having for tomcat 5.5 also.  I
> thank that person for posting the solution.  I also read some of the
> responses from what appear to be the tomcat developers and was very
> dissappointed.  I also think that is a usability problem for newbs. 
> like tomcat team wants tomcat to only be usable for advanced users to
> me.  This frankly dissapoints me.

I disagree. 
I don't know too many software products and their developers that help out
regularly on 
their support forums and e-mail lists.

Personally speaking (writing), as a developer (not for tomcat) and systems
admin I notice 
that most new people do not try to help themselves first. They don't bother
to read any 
documentation/instructions or hardly any at all and they don't bother to use
a search 
engine as google. On top of that a lot of these people, when they post
questions, they do 
not contain enough clear information for other people to help them.


-Steve O.








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