On Wed, 16 Apr 2014, Matthias Leisi wrote:

(FTR & transparency, speaking for dnswl.org - a whitelist without
paid-for-listing model, but with a pay-for-heavy-use model)

On Wed, Apr 16, 2014 at 6:43 PM, Greg Troxel <g...@ir.bbn.com> wrote:
     b) meet the following transparency and responsiveness rules
        i) Have a page on the SA wiki which points to the way to
        complain.

abuse@<easily identifiable, stable and unique domain> should be available.
Wiki and docs are fine, but should not be needed if possible.

Oh my god, yes! Sites who force you to go through a web page rather than having a working abuse@ address are saying "we really don't want you to report abuse to us."

        ii) On the main web page of the whitelist, have a prominent link
        about how to file a complaint about receiving spam from
        whitelisted entities.  This must be sufficiently prominent that
        the number of people who fail to find it is essentially zero,

ACK.

i.e. their abuse@ mailbox. :)

--
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