On 07/03/2012 12:51 PM, Bowie Bailey wrote:
On 7/3/2012 12:25 PM, Kevin A. McGrail wrote:
On 7/3/2012 12:19 PM, Robert Fitzpatrick wrote:
Looking for some advice, hope it's OK to ask here. I have a few
customers over the past several months start getting an unusual amount
of messages being blocked or returned when sending via our SMTP servers.
I have checked that none of our servers are listed on any databases, but
after some querying of the customers involved, I have found that they
all have recently been sending mailing to their customer lists. Even
though all of them assure me that these lists are only of the opt-in
variety, it is the only thing they all have in common and seems to be
the problem.
I have also noticed that every time one of these mailings is sent with
several AOL users, our servers will be temporarily blocked. Are there
some precautions I should take to possible get their mails trusted? Any
other advice?
I would likely look at setting up feedback loops for Spam complaints
such as:
http://postmaster.aol.com/Postmaster.FeedbackLoop.php
I've had this set up for a while. I find the emails they send to be
almost useless. I don't know if there is any benefit to simply being
signed up.
You get emails that basically say, "someone thinks your email is junk,
but we're not going to tell you who." And they obfuscate the email
addresses in the attached email. So unless you have something else in
the email to tell you who the recipient was, you can't even take the
person off your list.
The always redact the email address so you have to tag a unique ID for
that customer. In addition, once you are on the feedback list, then
apply for the whitelist.
