Ted Mittelstaedt wrote:
How can I? From what I know about razor-revoke, it's the recipients
who are using razor and who get messages that razor tags as spam who
are the ones that run this.
Their recipients who are saying that their messages are being marked
spam are comcast e-mail users. We aren't marking them as spam, we
don't use Razor, and after learning about what's happened to them,
it's doubtful that we ever will.
actually, from the perspective of cloudmark, it did what it was supposed
to do.
it protected the clients who use if from a compromised system.
getting on a blacklist is easy. anyone's, sorbs, barracuda, DCC,
spamcop, anyones.
getting off is hard.
What you need to understand is that its really your clients fault for
not taking care of the security issue BEFORE he had a problem.
Sorry, but really, its your clients fault, and the world really needs to
protect itself from botnets.
Eventually (based on how cloudmark updates their system), your clients
ip will be removed from their database.
MAYBE (like barracuda, sorbs) they might have a way to for an
accelerated removal.
(barracuda, you either pay per domain, or fight your way though to
someone who will do it for you)
spamcop will automatically remove in (7 days?) if no more spam.
DCC is 30 days (if using the DCC reputation filter)
asking SpamAssassin group how to get off of cloudmark's list will be
useless.
Ask cloudmark.
Ted
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