On 03/07/09 3:32 PM, "RobertH" <robe...@abbacomm.net> wrote:
> or at least charge them a lot more for abusing your services ;-)
A long time ago, Bonded Sender charged per complaint. We don't operate that
way; we have a declining percentage of acceptable complaint rates for each
volume tier assigned to a customer (derive from totals to
Hotmail/Yahoo!/Senderbase/two anonymous web-mail sources). The more they
send, the more we charge.
Ultimately, the services a Sender abuses aren't ours, but those of our
receivers. Should they go over a given complaint rate, or fall afoul of our
other metrics (posted here previously), the IP or Client is suspended.
> if you cannot be trusted to do a really good job, then MS is right and the
> rules pertaning to your customers email should be made positive or at least
> removed from SA
If we don't perform to your standards, zeroing them out is certainly within
your right. Making them a positive sign given the totality of our client
list would be, in my mind, silly. Unless you enjoy false positives.
--
Neil Schwartzman
Director, Certification Security & Standards
Return Path Inc.
0142002038
