On Mon, 16 Oct 2006, John D. Hardin wrote:
On Sun, 15 Oct 2006, Billy Huddleston wrote:
Won't work for my use.. Running SA for ISP.. Way too many people.. Way too much volume.. People upset at the time delays already.. which ar under 2 - 10 minutes.. Go Figure.
Adjust their expectations. Email is *not* IM.
I guess the problem with being an ISP is that there would be other ISPs who would be willing to not try to adjust their expectations and instead promise them super-speedy e-mail delivery in all cases. The fact that it isn't possible to deliver on that promise might not matter if they still manage to take away your customers. :-) The point being that even though e-mail isn't IM, if people expect you to get as close to IM as possible, then you probably have to do that if you want to keep your customers. So it's kinda a moot point. - Logan
