If you are going to make remarks, please state all of the facts,

1. We do not require onsite service.
2. Guarantees are accepted.
3. Trying to justify the cost because propagation will take 2-3 days (which
you and I both know, usually takes 24 hours or less in most of the places. 
72 hours is a fail safe time frame.) is not acceptable.  Especially when you
will work for about 30 minutes - 2 hours fixing the issue and then wait the
other 1 - 3 days for it to propagate, (not working for corporate might I
add).  They don't mind paying for service, but they are not stupid!

If I bring that back to corporate, they will tell me the same thing I told
you.  No, we do not need onsite service for this.  You can do it remotely. 
No, you are not approved for that.

Wayne  
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