RE: Comparison of SA and commercial solutions

[Peuhkurinen, Kevin]

Title: RE: Comparison of SA and commercial solutions

>2 hours is better than an hour and a half?
>
>{O,o}   (Yes, I know that you were free to do other stuff while "on
>        hold" with SpamAssassin. The numbers just sort of tickled me.)


Well, of course, let's assume another 30 minutes for the second level support person to finally fix my problem.  So it works out to two hours either way, but in one way I have to listen to terrible hold music and put up with the annoyance of dealing with a first level support person who blindly follows a script: "Please click start.  Now click Shut down.  Now click on restart."

Also, while I know you were just being faecetious, part of what I wanted to point out was that when you use SA you have direct access to the developers themselves along with a host of users who administer SA in real world environments.   You'll never NEVER get anything like that from a proprietary vendor.