We are currently seeing emails from external customers being marked as
spam in SA when they come from an ISP called Shaw. I have been talking
to their tech support about these emails as I think that this is all on
their end due to the format of the email. As a Shaw customer myself. I
sent an email from my account (through their web interface) and here is
the message headers
========================================================================
============
Microsoft Mail Internet Headers Version 2.0
Received: from is031.atco.com ([10.3.64.64]) by is030.atco.com with
Microsoft SMTPSVC(5.0.2195.6713);
Wed, 8 Sep 2004 16:26:58 -0600
Received: from atcoinss.atco.ca ([192.210.10.20]) by is031.atco.com with
Microsoft SMTPSVC(5.0.2195.6713);
Wed, 8 Sep 2004 16:26:58 -0600
Received: from atcoinss.atco.ca ([192.210.10.20])
by atcoinss.atco.ca (SMSSMTP 4.0.0.59) with SMTP id
M2004090816261702419
for <[EMAIL PROTECTED]>; Wed, 08 Sep 2004 16:26:17 -0600
Received: from [24.71.223.10] (helo=pd3mo2so.prod.shaw.ca)
by atcoinss.atco.ca with esmtp (Exim )
for [EMAIL PROTECTED]
id 1C5AtN-0003nf-Tt; Wed, 08 Sep 2004 16:26:17 -0600
Received: from pd4mr3so.prod.shaw.ca
(pd4mr3so-qfe3.prod.shaw.ca [10.0.141.214]) by l-daemon
(Sun ONE Messaging Server 6.0 HotFix 1.01 (built Mar 15 2004))
with ESMTP id <[EMAIL PROTECTED]> for
[EMAIL PROTECTED];
Wed, 08 Sep 2004 16:09:28 -0600 (MDT)
Received: from shaw.ca ([10.0.122.165])
by pd4mr3so.prod.shaw.ca (Sun ONE Messaging Server 6.0 HotFix 1.01
(built Mar
15 2004)) with ESMTP id <[EMAIL PROTECTED]> for
[EMAIL PROTECTED]; Wed, 08 Sep 2004 16:09:28 -0600 (MDT)
Received: from [10.0.144.80] by pd3ims1.prod.shaw.ca (mshttpd); Wed,
08 Sep 2004 16:09:28 -0600
Date: Wed, 08 Sep 2004 16:09:28 -0600
From: Martin Carnegie <[EMAIL PROTECTED]>
Subject: testing
To: [EMAIL PROTECTED]
Message-id: <[EMAIL PROTECTED]>
MIME-version: 1.0
X-Mailer: iPlanet Messenger Express 5.2 HotFix 1.18 (built Jul 28 2003)
Content-type: text/html; charset=us-ascii
Content-language: en
Content-transfer-encoding: 7bit
Content-disposition: inline
X-Accept-Language: en
Priority: normal
X-Spam-Checker-Version: SpamAssassin 2.63 (2004-01-11) on
atcoinss.atco.ca
X-Spam-Level: ****
X-Spam-Status: No, hits=4.1 required=5.0
tests=FAKE_HELO_SHAW_CA,HTML_30_40,
HTML_MESSAGE,HTML_MIME_NO_HTML_TAG,MIME_HTML_ONLY autolearn=no
version=2.63
Return-Path: [EMAIL PROTECTED]
X-OriginalArrivalTime: 08 Sep 2004 22:26:58.0656 (UTC)
FILETIME=[F44D7E00:01C495F2]
========================================================================
============
As the message is coming in as HTML, I took a look at the source and
this is all it contains
========================================================================
============
<BODY>test for shaw.</BODY>
========================================================================
============
So I understand why SA marks it as it does, but according to Shaw, they
cannot change any settings that would change the score. I have asked
them to either properly format the HTML or make it plain text, which is
not something they say can be done.
Has anyone had experience with IPlanet that would know if there is some
setting that they could adjust?
I know that I can whitelist them, but we prefer that they would fix
their system rather than we have to maintain a whitelist.
Hopefully I have enough information for someone to assist.
Thanks
Martin Carnegie
