Stewart, John wrote:
[snip]
The opt-out was to email back to the address and ask to be removed. The problem was that no one was regularly checking this address.
I spoke to the co-owner again about this and it sounds like they are putting in a procedure to check this account regularly.
johnS
Now I understand ... they're so new at using eMail that whenever you send them an eMail, you have to follow that up with a telephone call to advise them of that eMail.
Martin
