I have had to have it reinstalled several times ,since I first got my laptop. 
Is there any

 

explanation for this. Do not use it often, but like the use of when I need it

                                                        

would like a reply asap. Also is there a way I van do that myself, without 
calling 

 

my service person?                                                              
                                                                           
thankyou so much, Jean Wickens wick3...@hotmail.com

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