On Wed, Oct 8, 2014 at 2:36 AM, Andrea Pescetti <pesce...@apache.org> wrote:
> On 07/10/2014 NoOp wrote: > >> Given that this list is likely going to continue to receive these from >> users ... of this bogus (and most >> likely illegal) itunes app, can the list moderators consider filtering >> these & perhaps sending a canned message back to the sender? >> > > I agree. Messages that are obviously referring to the "QuickOffice pro" > app are off topic on this list. So I don't see anything back in rejecting > them. > > Have to say I like Martin's answer. However another idea occurs to me. Answer questions in the context of AOO if it is a question that can be answered that way. If not say it appears to be a QuickOffice pro issue and tell the questioner support must come from another source. With either response point out the full support of this list is available if they use AOO. My thinking is responding in this way might bring more people to AOO. In my experience intricacies of computers and software, beyond the most superficial level, are well beyond the understanding of the majority computer users. (Many are unable even to recognize what browser they are using.) Inviting people to AOO instead of sending them away for not using it might be helpful to build the user base. -Alan
