On Sat, 2021-10-23 at 14:19 +1030, Tim via users wrote: > Nor even is computer literacy a prerequisite for being a tech support > person, either: I had to get my ISP to change their faulty router, > that was an exercise in stupidity. You can't phone them, you had to > do > it over the internet, in a little chat window through a website. So, > beforehand, I swapped the failed one for a still working one, then > spent an hour trying to tell them, no I can't put the failed one back > in and continue chatting to you to test the failed one. I even > pointed > out that if I put the faulty one in-circuit I would not be able to > talk > to them any more, but they just couldn't see it. I did try offering > to > speak to them over the phone, but they couldn't or wouldn't do that.
I've had similar experiences, and ended up switching to a different ISP a couple of years ago. My current ISP provides Internet, nothing else (no TV packages, no mobile packages etc.) and do that extremely well. They also have 5-star technical support and if you need to call them you get someone who knows what they're doing and doesn't talk down to you as soon as they realise you have technical knowledge yourself. Vote with your wallet. poc _______________________________________________ users mailing list -- users@lists.fedoraproject.org To unsubscribe send an email to users-le...@lists.fedoraproject.org Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org Do not reply to spam on the list, report it: https://pagure.io/fedora-infrastructure
