Hi Parvej, Can you please look for some other error message or stack trace (which says about the reason for the exception) in the log above the error message that you have shared?
Also please check if the KVM host where the VM is residing is in a good state or not? Thanks, Harikrishna ________________________________ From: Nazmul Parvej <[email protected]> Sent: Monday, July 4, 2022 9:24 AM To: [email protected] <[email protected]> Cc: Product Development | BEXIMCO IT <[email protected]> Subject: Getting error when try to stop any VM Hello Team, I am getting the following error when I going to stop any VM. After the second attempt, it normally stopped. Is anyone facing this issue? Please advise. I am using KVM Hypervisors and my CloudStack version is 4.17 *Error at WebGUI* Stop instance (test-vm) Unable to stop VM instance {id: "418", name: "i-2-418-VM", uuid: "f00f817e-d4bc-4251-bd49-fa91def916c9", type="User"} *Error at Management Server Log* 2022-06-29 16:50:51,213 WARN [c.c.v.VirtualMachineManagerImpl] (Work-Job-Executor-109:ctx-38407e2f job-3805/job-3806 ctx-5350f6fc) (logid:a09ab2ed) Unable to stop vm VM instance {id: "418", name: "i-2-418-VM", uuid: "f00f817e-d4bc-4251-bd49-fa91def916c9", type="User"} 2022-06-29 16:50:51,235 ERROR [c.c.v.VmWorkJobHandlerProxy] (Work-Job-Executor-109:ctx-38407e2f job-3805/job-3806 ctx-5350f6fc) (logid:a09ab2ed) Invocation exception, caused by: com.cloud.utils.exception.CloudRuntimeException: Unable to stop VM instance {id: "418", name: "i-2-418-VM", uuid: "f00f817e-d4bc-4251-bd49-fa91def916c9", type="User"} 2022-06-29 16:50:51,237 INFO [c.c.v.VmWorkJobHandlerProxy] (Work-Job-Executor-109:ctx-38407e2f job-3805/job-3806 ctx-5350f6fc) (logid:a09ab2ed) Rethrow exception com.cloud.utils.exception.CloudRuntimeException: Unable to stop VM instance {id: "418", name: "i-2-418-VM", uuid: "f00f817e-d4bc-4251-bd49-fa91def916c9", type="User"} 2022-06-29 16:50:51,237 ERROR [c.c.v.VmWorkJobDispatcher] (Work-Job-Executor-109:ctx-38407e2f job-3805/job-3806) (logid:a09ab2ed) Unable to complete AsyncJobVO: {id:3806, userId: 2, accountId: 2, instanceType: null, instanceId: null, cmd: com.cloud.vm.VmWorkStop, cmdInfo: rO0ABXNyABdjb20uY2xvdWQudm0uVm1Xb3JrU3RvcALQ4GymiWjjAgABWgAHY2xlYW51cHhyABNjb20uY2xvdWQudm0uVm1Xb3Jrn5m2VvAlZ2sCAARKAAlhY2NvdW50SWRKAAZ1c2VySWRKAAR2bUlkTAALaGFuZGxlck5hbWV0ABJMamF2YS9sYW5nL1N0cmluZzt4cAAAAAAAAAACAAAAAAAAAAIAAAAAAAABonQAGVZpcnR1YWxNYWNoaW5lTWFuYWdlckltcGwA, cmdVersion: 0, status: IN_PROGRESS, processStatus: 0, resultCode: 0, result: null, initMsid: 200122649134120, completeMsid: null, lastUpdated: null, lastPolled: null, created: Wed Jun 29 16:50:45 BDT 2022, removed: null}, job origin:3805 2022-06-29 16:50:51,309 ERROR [c.c.a.ApiAsyncJobDispatcher] (API-Job-Executor-76:ctx-b8ad6bbc job-3805) (logid:a09ab2ed) Unexpected exception while executing org.apache.cloudstack.api.command.admin.vm.StopVMCmdByAdmin Yours sincerely, Nazmul Parvej Deputy Manager, Product Development IT Division Bangladesh Export Import Company Ltd. Level-9, SAM Tower, Plot #4, Road #22, Gulshan-1, Dhaka-1212,Bangladesh Tel: +880 9609 000 999, +880 2 5881 5559, Ext: 14193, Fax: +880 2 2222 95757 Cell: +8801787680841, Email: [email protected], Web: www.bol-online.com<http://www.bol-online.com>
