Can you share your openmeetings.log (can be shared privately) Better if it will be log for one session (with exact times of camera drops)
And couple of words about your client environment OS/Browser Is the issue browser dependent? The only report like this so far was from user at Windows Terminal server ... On Fri, 27 Mar 2020 at 06:17, Denis Noctor <denisnoc...@gmail.com> wrote: > Hi there Maxim, > > First of all, thanks for all your efforts to date. I have noticed via the > forum you have been fighting fires answering lots of emails and queries and > I salute you. > > I decided it best to take a few days before answering you email after > upgrading everything to *OM 5 M3* (as per Alvaro’s instructions, which > are great). > Version 5.0.0-M3 > Revision b739f87 > Build date 2019-12-11T11:42:09Z > Connect direct > Using Chrome browser (as are my students) Version 80.0.3987.149 (Official > Build) (64-bit) > > AWS E2 Instance > Ubuntu 18.04.4 LTS(FULL SPECS AND PORTS OPEN AT THE BOTTOM OF EMAIL > https:// with AWS Certificate > > I installed everything as per the instructions and setup up a “*Turn > server*” account with *NUMB* (*http://numb.viagenie.ca/ > <http://numb.viagenie.ca/>*) as recommended by as per Tajuddin Bennur’s > > > https://mail-archives.apache.org/mod_mbox/openmeetings-user/201905.mbox/browser > > and made the following changes (*ONLY*) as per the recommendations in: > /etc/kurento/modules/kurento/WebRtcEndpoint.conf.ini > > uncommenting and adding: > > > *turnURL=USERNAME:PASSWORD@158.69.221.198:3478 > <http://USERNAME:PASSWORD@158.69.221.198:3478> *In > /opt/openmeetings/webapps/openmeetings/WEB-INF/classes/applicationContext.xml > > The only changes I made were similar to those above (though I tested > everything before adding these changes are the following – but honestly, I > haven’t really noticed any difference: > > <bean id="kurentoHandler" > class="org.apache.openmeetings.core.remote.KurentoHandler" > init-method="init" destroy-method="destroy" > > p:kurentoWsUrl="ws://127.0.0.1:8888/kurento" > > p:checkTimeout="10000" > > p:watchThreadCount="10" > > * p:turnUrl="158.69.221.198:3478 > <http://158.69.221.198:3478>"* > > * p:turnUser="USERNAME"* > > * p:turnSecret="PASSWORD"* > > p:turnMode="rest" > > p:turnTtl="60" > > p:objCheckTimeout="200" > > /> > > > > > The end result is: Whiteboard for my uses is working beautifully, > conversion process is working beautifully, drag and drop of audio and video > is working beautifully… though I tried to upload a 59 M file and everything > seemed to hang for a while so I cancelled the upload… but appeared in my > online files later on… probably more ram and CPU speed will deal with > this.. no major problem as I re-uploaded a smaller vid file and it did the > job. > > In all everything is working well except for the following: > > When enter a room, I can see and talk to a student ( and vice versa) very > well. Audio quality is good and cam settings are as expected. This is > something I couldn’t do in the past without the recommended Turn Server > settings as mentioned about. > > *PROBLEM:* > When I enter a conference room( first), and then when 2 students enter the > room… after some time my cam box disappears from my screen. I am still in > the room… I can still hear and see everyone else interacting with each > other – but they can’t see or hear me. When I click on the cam and camera > icon everything continues as normal until it happens again. Worth noting – > I am the moderator. > > However, if I don’t turn on my camera and microphone again… after some > time the same thing happens to the first user that entered the room after > me… and so on. > > Apart from that everything is working really well. I remember some time > back that a similar problem occurred with a user in the past but I can find > anything in the user forums. > > Again important to note that I am using a TURN SERVER setup as mentioned > above…. I have NOT implemented COTURN as I am under the impression TURN > overrides COTURN.(?). > > Any suggestions / help as to what might be causing this? > > All the best, > > Denis > > Specs: > > AWS EC2 SERVER > > Instance type > > Memory (MiB) > (Instance type) T3a.medium - t3a.medium 2(vCPUs) > (Architecturex86_64) 4096 Memory (MiB) > > Ubuntu 18.04.01 > > LAMP setup > > PORTS OPEN: > INBOUND > Custom UDP UDP 3478 0.0.0.0/0 - > > Custom UDP UDP 3478 ::/0 - > > HTTP TCP 80 0.0.0.0/0 - > > HTTP TCP 80 ::/0 - > > Custom TCP TCP 8888 0.0.0.0/0 - > > Custom TCP TCP 8888 ::/0 - > > Custom TCP TCP 5080 0.0.0.0/0 - > > Custom TCP TCP 5080 ::/0 - > > SSH TCP 22 0.0.0.0/0 - > > Custom TCP TCP 5443 0.0.0.0/0 - > > Custom TCP TCP 5443 ::/0 - > > Custom TCP TCP 3478 0.0.0.0/0 - > > Custom TCP TCP 3478 ::/0 - > > All UDP UDP 0 - 65535 0.0.0.0/0 - > > All UDP UDP 0 - 65535 ::/0 - > > RDP TCP 3389 0.0.0.0/0 - > > RDP TCP 3389 ::/0 - > > HTTPS TCP 443 0.0.0.0/0 - > > HTTPS TCP 443 ::/0 - > > Custom ICMP - IPv4 Echo Request N/A 0.0.0.0/0 > - > > Custom ICMP - IPv4 Echo Request N/A ::/0 - > > _____________________________ > > OUBOUND > > All traffic All All 0.0.0.0/0 > - > > All traffic All All ::/0 > > On Fri, Mar 20, 2020 at 7:38 AM Maxim Solodovnik <solomax...@gmail.com> > wrote: > >> Hello, >> >> I got reports like this before M3 has been released >> Debugging shows camera/microphone stream just stops flow on client >> (you can see NOT_FLOWING in the logs) >> I was able to see this on Windows VM only, one of the cases was fixed >> and was included into M3 >> >> I would appreciate if you can share details so I'll try to reproduce >> the issue (impossible to fix without reproducing) >> 1) Is the problem reproducible at demo-next? >> https://om.alteametasoft.com:8443/next/ (It is M4, but still will be >> good to know) >> 2) Your client/server OS >> 3) Client browser name/version >> 4) Are you connecting directly or have front-end proxy (Apache/nginx) >> 5) Do you have CPU high load during connection interruption? >> 6) Anything else ... >> >> On Fri, 20 Mar 2020 at 16:06, Denis Noctor <denisnoc...@gmail.com> wrote: >> > >> > Hi there Hosch, my gut reaction is that this is down to the turn server >> setup I have... but I could be wrong. I am hoping that if there is someone >> out there that has managed to setup a perfectly working model... that they >> might share... and explain it in simple terms from A to Z... after the >> initial installation prerequisites. It is 3am on this side, so I will put >> my head down for a few hours... but hopefully will wake up to a plethora of >> suggestions... look after yourself too. Talk soon... and thanks for >> reaching out! All the best. Denis. >> > >> > Sent from my iPhone >> > >> > On Mar 20, 2020, at 2:45 AM, Stefan Kühl <ste...@quatrekuehl.eu> wrote: >> > >> > Morning! >> > >> > Denis, could please explain how you are going to connect to OM? Is it >> possible that these problems are caused by network issues? >> > I've got this by myself yesterday evening in a class with 7 other >> students. Couldn't find anything in kurento or om logs. I suggested that I >> just run in little disconnections in private network or provider >> connections?! >> > >> > Greetings and stay healthy everyone! >> > >> > >> > Hosch >> > >> > >> > >> > >> > Am 20.03.2020 09:15, schrieb Denis Noctor: >> > >> > @Tajuddin and anybody else that can help. >> > >> > Tajuddin, I have been "off grid" for some time and apologies to those I >> have not been able to be in contact with recently. >> > >> > Hopefully you might be able to provide me with some help. And please >> forgive me if I haven't seen a previous, solution or comment that might >> help me with this problem. >> > >> > I am adding to a thread that was created by in May of last year >> (2019)... and given the whole Coronavirus issue, I have been forced to look >> into a working version of OpenMeetings, on an AWS instance... before things >> turn to s#it on my side... and when I say "s#it"... it is breaking my heart. >> > >> > I set up OM some time back and everything seem to run beautifully.... a >> few glitches with uploading ( I understand there have been some >> improvements).... but after increasing ram and cpu speed things got to an >> acceptable level (running OM 5 - M2). As you can appreciate, due to recent >> events, I have needed to revisit the whole online approach of things and >> have ran into the following problem: >> > >> > (Tested with me and a few others students on a "one to one" basis) >> > >> > When I am initially in a room... everything works as expected, I am >> able to move from whiteboard to whiteboard and demonstrate a great class, >> with audio, video, pdfs and so on.... but suddenly my audio and video is >> disconnected... I can still see and hear the other participant... but they >> can't see or hear me.... I refresh the page... and everything continues as >> normal for a few mins... and my audio and video is disconnected again. This >> "seems" to be Kurento related only (I assume) as I can still interact with >> everyone via whiteboard etc. >> > >> > Based on previous messages that you may see below with Tajuddin, this >> is probably related to having a AWS EC2 virtual server... using a "NUMB" >> "turn server" (details below in a previous message). >> > >> > Is there anyone out there that can explain in simple terms... "apples >> and bananas"... what I should be doing in order to get things running to at >> least a minimal acceptable level? >> > >> > For reference, I have the following setup (I know that some >> recommendations will be to upgrade to OM 5.03... but I am still curious as >> to the "why" regarding my current setup and situation). >> > >> > OM >> > Version 5.0.0-M2-SNAPSHOT >> > Revision 85daa3b >> > Build date 2019-05-13T16:53:23Z >> > >> > Kurento 6.10.0 bionic kms6 >> > >> > Ubuntu 18.04 >> > >> > Once again, if if hasn't been clear... in this email or others... I am >> a simple teacher that thought by opening up a AWS EC2 instance, I could >> make a difference... and now even more, given the state of affairs... I am >> bumbling over my owns steps trying to get something working... I think I >> have even knotted myself up in confusion. >> > >> > I would appreciate any help on this... @Tajuddin @Maxim and at >> anybody else. >> > >> > If you can.... please... get back in touch with constructive comments >> or suggestions... I know you all have a lot going on during this time and I >> wish you all the best and good health... >> > >> > I am more than happy to make myself a personal ambassador of OM after >> all of this! >> > >> > All the best. >> > >> > Denis >> > >> > >> > >> > On Tue, May 28, 2019 at 4:04 AM Denis Noctor <denisnoc...@gmail.com> >> wrote: >> >> >> >> Good man Tajuddin. Much appreciated - will check this out in the >> morning. All the best, Denis. >> >> >> >> Sent from my iPhone >> >> >> >> On May 28, 2019, at 2:49 AM, Tajuddin Bennur <tajben...@gmail.com> >> wrote: >> >> >> >> Hi Denis, >> >> >> >> Apologies for the late reply. >> >> >> >> To answer your question, and the steps which I followed are as >> follows, which are most similar to the steps which you shared in your email. >> >> >> >> As per instructions are given in the " >> https://doc-kurento.readthedocs.io/en/6.10.0/user/installation.html#installation-stun-turn"; >> document, >> >> >> >> 1. I opened all the UDP ports in my security group. >> >> 2. Then I registered to the NUMB server to get the username and >> password. >> >> 3. To configure a TURN server in KMS, uncommented the following lines >> in the WebRtcEndpoint configuration file, located at >> /etc/kurento/modules/kurento/WebRtcEndpoint.conf.ini >> >> >> >> turnURL=<user>:<password>@<serverIp>:<serverPort> >> >> >> >> Following details are used in the server >> >> >> >> turnURL=<myusername>:<mypassword>@158.69.221.198:3478 >> >> >> >> 4. And restarted the Kurento server. >> >> >> >> >> >> >> >> Thus my Mic and Audio issue resolved. >> >> >> >> >> >> >> >> On Thu, May 23, 2019 at 1:51 PM Denis Noctor <denisnoc...@gmail.com> >> wrote: >> >>> >> >>> Hi there Tajuddin (and everyone else), >> >>> >> >>> Would you be kind enough to go through step by step the process you >> went through to solve your problem. >> >>> >> >>> I have gone through all the installation processes of installing >> everything on an AWS EC2 instance (with Ubuntu 18.04.2 LTS). At first >> glance everything seemed to be working fine until I realized that when 2 >> users were logged on in a room, they could see their own camera but could >> not see the other participants screen (this applies to audio also). >> >>> >> >>> At first I thought this might be down to how I installed everything >> but having read most (if not all the treads), I came across the following >> query which suggests a Turn Server is required... ( >> https://issues.apache.org/jira/browse/OPENMEETINGS-2066
 ) According >> to the Kurento documentation ( >> https://doc-kurento.readthedocs.io/en/6.10.0/user/installation.html ) >> If Kurento Media Server, its Application Server, or any of the clients >> are located behind a NAT, you need to use a STUN or a TURN server in order >> to achieve NAT traversal. I tried the suggest TURN settings using NUMB >> (after registering a user name and password), but with no joy, still have >> the same problem. >> >>> >> >>> Finally on a separate matter I noticed there are 9 versions of >> Alvaro's instructions for setting up openmeetings on Ubuntu 18.04 LTS - >> versions 1 to 7 make reference to DOCKER.... 8 and 9 don't. Excuse my >> ignorance but does that mean it is no longer require. All versions contain >> the same date (25-3-2019). >> >>> >> >>> Any help would be appreciate. >> >>> >> >>> All the best. >> >>> >> >>> Denis >> >> >> >> >> >> >> >> -- >> >> Thanks & Regards, >> >> Tajuddin Bennur >> >> >> >> -- >> WBR >> Maxim aka solomax >> > -- WBR Maxim aka solomax
