Hi everyone. I have had several experiences recently when trying to use OM with new users (who haven't used the system before). We are using the latest version of OM.
Users are having trouble figuring out how to turn on their webcam and microphone. They get frustrated and decide just have the meeting without the webcam and mic (using the phone). I'm not sure why it is so difficult for them. Here are some thoughts: One issue is that the dropdown for selecting webcam and mic is not opening up as soon as they enter the room (like it did in previous versions). Once they do open it by using the gear icon they are confused. They don't understand they have to allow Flash, or they can find the place to allow Flash. And once they are done with and leave the dropdown they have to click on the webcam and mic icons (next to the gear icon). It's a lot of steps and I am finding that it's very hard for non-tech savvy people to get through it. Am I doing something wrong? How are others handling this problem? Thanks for your help with this. Dan -- Daniel Ascher, M.Ed. President A+ Test Prep and Tutoring "Creating Bright Futures" 505 York Road, Suite 6 Jenkintown, PA 19046 Office: 215.886.9188 Click here to schedule a phone call with me. <http://t.sidekickopen04.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg2BgPBHN2zhHl2Rs0vvW3LqWkM56dBKhf5Lr5GY02?t=https%3A%2F%2Fapp.hubspot.com%2Fmeetings%2Faplusadmin%2Fphone-call&si=6292828578119680&pi=5df0c781-899b-48ee-ae23-8b35d40a77ce> Sign Up for A+ News and Test Prep Tips! <http://t.sidekickopen04.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg2BgPBHN2zhHl2Rs0vvW3LqWkM56dBKhf5Lr5GY02?t=https%3A%2F%2Fwww.aplustutoring.com%2Feducational-blog-articles-subscription&si=6292828578119680&pi=5df0c781-899b-48ee-ae23-8b35d40a77ce> <http://t.sidekickopen04.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg2BgPBHN2zhHl2Rs0vvW3LqWkM56dBKhf5Lr5GY02?t=http%3A%2F%2Faplustutoring.com%2F&si=6292828578119680&pi=5df0c781-899b-48ee-ae23-8b35d40a77ce>
