We have plans to add checks to the installer :) WBR, Maxim (from mobile, sorry for the typos) On Sep 4, 2015 20:05, "Wild, Rodney" <rodney.w...@cybastevens.com> wrote:
> Got it working, finally. Problem is I am not sure what fixed it because > it appears that the document files are created when it is uploaded > something I did not find out until yesterday. Re-uploaded another file and > it was working then tried to load the original and it was not so I remove > and reloaded and then it started working. Something to consider, the > development team might consider creating a diagnostic option which will > check common things and make sure they work, mail, jodconverter, etc. > > > > *Rodney Wild | *IT Support > > [image: Cyba Stevens Logo 2015 - small] <http://www.cybastevens.com/> > > # 100 – 5735 – 7 Street NE > > Calgary, AB. T2E 8V3 > > *T: 403-538-8042 F: 403-538-8120* > > *VANCOUVER| CALGARY | TORONTO| MONTREAL* > > > > *From:* Maxim Solodovnik [mailto:solomax...@gmail.com] > *Sent:* Thursday, September 3, 2015 8:56 PM > *To:* Openmeetings user-list > *Subject:* Re: Word documents don't open but say "DELETED" > > > > of cause the file is not readable, it wasn't created > > you need to take "jodconverter" part of the logs and make it work > > > > On Fri, Sep 4, 2015 at 1:03 AM, Wild, Rodney <rodney.w...@cybastevens.com> > wrote: > > It appears that the file is not readable: > > > > DEBUG 09-03 12:57:57.827 o.a.o.d.w.WhiteBoardObjectSyncManager:99 > [RTMPConnectionExecutor#HFZ8PIBJJSEZQ-1] - > getWhiteBoardImagesSyncListByRoomAndImageid room_id: 11 > > DEBUG 09-03 12:57:57.829 o.a.o.d.w.WhiteBoardObjectSyncManager:106 > [RTMPConnectionExecutor#HFZ8PIBJJSEZQ-1] - > getWhiteBoardImagesSyncListByRoomAndImageid roomList: {} > > DEBUG 09-03 12:57:57.830 o.a.o.d.w.WhiteBoardObjectSyncManager:108 > [RTMPConnectionExecutor#HFZ8PIBJJSEZQ-1] - > getWhiteBoardImagesSyncListByRoomAndImageid object_id: > 203e21e07d4e34030fee83364f3a9d79.swf1441306694830 > > DEBUG 09-03 12:57:57.856 o.a.o.s.o.DownloadHandler:171 > [http-nio-10.5.11.17-80-exec-10] - requestedFile: > 203e21e07d4e34030fee83364f3a9d79.swf current_dir: > /openmeetings/webapps/openmeetings/upload/files/203e21e07d4e34030fee83364f3a9d79 > > DEBUG 09-03 12:57:57.857 o.a.o.s.o.DownloadHandler:180 > [http-nio-10.5.11.17-80-exec-10] - LOG DownloadHandler: The request file is > not readable > > DEBUG 09-03 12:57:57.858 o.a.o.s.o.DownloadHandler:184 > [http-nio-10.5.11.17-80-exec-10] - LOG ERROR requestedFile: > 203e21e07d4e34030fee83364f3a9d79.swf > > DEBUG 09-03 12:57:57.859 o.a.o.s.o.DownloadHandler:210 > [http-nio-10.5.11.17-80-exec-10] - full_path: > /openmeetings/webapps/openmeetings/default/deleted.swf > > DEBUG 09-03 12:57:57.860 o.a.o.s.o.DownloadHandler:239 > [http-nio-10.5.11.17-80-exec-10] - Detected browser type:0 > > > > How do I fix this and I guess the other thing I am wondering is why this > happens with word docs but not PDF (I take it they are handled a little bit > differently). > > > > *Rodney Wild | *IT Support > > > > *From:* Maxim Solodovnik [mailto:solomax...@gmail.com] > *Sent:* Wednesday, September 2, 2015 9:30 PM > *To:* Openmeetings user-list > *Subject:* Re: Word documents don't open but say "DELETED" > > > > you need to check the log: > > 1) search for java -jar ..... jodconvert ..... > > run this in command line > > fix the issue, > > run again > > etc. > > > > On Wed, Sep 2, 2015 at 9:36 PM, Wild, Rodney <rodney.w...@cybastevens.com> > wrote: > > Is there a way in the command line that I can test those? Changing the > path for office did not fix the issue. > > > > *Rodney Wild | *IT Support > > *From:* Maxim Solodovnik [mailto:solomax...@gmail.com] > *Sent:* Monday, August 31, 2015 8:26 PM > *To:* Openmeetings user-list > *Subject:* Re: Word documents don't open but say "DELETED" > > > > It is jodconverter/openoffice issue (error while generating pdf out of > office document) > > please check those > > > > On Tue, Sep 1, 2015 at 3:50 AM, Wild, Rodney <rodney.w...@cybastevens.com> > wrote: > > Maxim, quick question for ya. When I launch a room and open up a PDF > document it comes up no problem but when I open up a word document I get a > big red X (see attached) and it says DELETED. Would you know the cause of > that? I don’t see anything obvious in the log files, but then I am not > sure what I am looking for. Thanx. > > > > *Rodney Wild | *IT Support > > > > > > > > -- > > WBR > Maxim aka solomax > > > > > > -- > > WBR > Maxim aka solomax > > > > > > -- > > WBR > Maxim aka solomax >
