Hello, Please, can you check the email? We need to resolve this issue, but we don't know what we can do.
Thanks, El jue, 6 jun 2024 a las 14:25, Espinar, Martí (<marti.espi...@esblada.com>) escribió: > Thanks for replying to me. > > I respond to the questions: > Can you define what happens when it "doesn't work?" Maybe answer some of > the following questions: > > * When you say it doesn't work, is no data copied/pasted? Is it outdated? > Out of sync? No data pasted, when they work it goes super fast. > * Does it fail to work on the remote side, local side, or both? In the > remote, because it always works between the local and remote. > * Are there any error messages in the browser console when it stops > working? We are looking to see it, but don't show anything in the console. > * Are there any error messages on the Guacamole server when it stops > working? We search in all services, but 0 logs of the error. But > obviously we see the access logs of the users. > * If you activate the hidden menu (Ctrl-Alt-Shift), are you able to see > the text on that clipboard? Yes! in the hidden menu we see the text, but > doesn't copy to the remote MV. > > I emphasize saying that when they don't work, if we copy in the remote and > we pasted to the local, then it works again. > And it is random the time that it works, but it usually fails every 1-3 > mins, no more. > > Regards, > > > El mié, 5 jun 2024 a las 20:17, Nick Couchman (<vn...@apache.org>) > escribió: > >> On Wed, Jun 5, 2024 at 11:35 AM Espinar, Martí <marti.espi...@esblada.com> >> wrote: >> >>> >>> Hello, >>> >>> First of all, thanks for the good work that this software does. >>> >>> We use Apache Guacamole last version 1.5.5 and we have published about >>> 20 machines Windows 10 via RDP. The Apache Guacamole runs inside CentOS 9 >>> with Docker and is located on a ESXi server. >>> >>> We connect from our personal computers to the Apache Guacamole. The >>> problem that we have is that sometimes the copy/paste between MV and our PC >>> doesn't work, but if we refresh or we copy/paste between our PC to MV they >>> works again. This issue doesn't follow a specific time pattern, it's random >>> but it happens too much. >>> >>> >> Can you define what happens when it "doesn't work?" Maybe answer some of >> the following questions: >> * When you say it doesn't work, is no data copied/pasted? Is it outdated? >> Out of sync? >> * Does it fail to work on the remote side, local side, or both? >> * Are there any error messages in the browser console when it stops >> working? >> * Are there any error messages on the Guacamole server when it stops >> working? >> * If you activate the hidden menu (Ctrl-Alt-Shift), are you able to see >> the text on that clipboard? >> >> -Nick >> >>> > > -- > *Martí Espinar de la Cruz* > *IT Systems Technician* > T: *+34 938 61 21 71* > M: +34 661 86 32 59 > esbladamedical.com > > > -- *Martí Espinar de la Cruz* *IT Systems Technician* T: *+34 938 61 21 71* M: +34 661 86 32 59 esbladamedical.com
