Thank you for your sincere and honest explanation. In the future, I would reply with something like this:
To unsubscribe from this mailing list, please send an email to user-unsubscr...@cassandra.apache.org. You will receive another email, confirming that you wish to leave the mailing list. Simply reply to that email. You will then receive another email saying 'goodbye' from the mailing list, confirming that you have been unsubscribed. I would leave out the "as mentioned everywhere" part. On Tue, Aug 16, 2016 at 7:03 AM Alain RODRIGUEZ <arodr...@gmail.com> wrote: > Hi guys, > > Firstly, I want to apologize to you all. English is not my first language > and I think sometimes I come across way more harsh than what I mean to. I > am french, I heard french were considered to be aggressive while speaking > ;-). But I did not mean to offend anyone. > > I took some time to answer every unsubscribe message in the last weeks, > because the first person I sent this message to, thanked me and told me he > get confused because after a search, he saw other people unsubscribed this > way (sending 'unsubscribe') and just copied this behaviour. I did not do it > for fun or to be bad at people but rather to help them out. I also meant to > help us as well as a community reducing the noise in the mailing list since > a search now often returns my answer on how to unsubscribe properly with > the warning that writing to the list will do nothing but noise. > > Yet as there are a few unsubscribe messages every week, I created a > template answer I mainly copy / paste each time. A way to make sure to have > a clear and short answer and that I can quickly answer to every > 'unsubscribe' message. I wanted to avoid spending that much time on this as > you can imagine... > > Over the last 2 months, I have reworked this message to be more concise > and less aggressive, as I considered my first messages to be a bit too > aggressive indeed. I thought this one was ok though. > > Let me explain why I did the google stuff. > > I think that to have this mailing list working as efficiently as possible > we need 2 things : > > - First thing, a good mailing list with nice features and I definitely > agree with this. > > First, as you said, people don't read instructions. Second, people forget > > > +1 (even if I am a believer and I think people do read instructions, they > obviously won't remember, so no matter if people read or not) > > I think the overall issue here is that there are many apps that provide an >> "unsubscribe" button that automagically sends these emails. > > I think the best course of action would be to bring this up to the powers >> that be to possibly decide on supporting this functionality as a feature. > > > +1 > > This may be a silly question, but has anyone considered making the mailing >> list accept unsubscribe requests this way? Or at least filter them out and >> auto-respond with a message explaining how to unsubscribe? > > > +1 > > Yet I am not sure who is in charge here. > > - Second thing, people behaving nicely and smartly. > > This is a community and the quality and atmosphere is the one we bring as > individuals. > > Meaning I have to be nicer, since a few of you agreed saying my message > was a bit tough. > > But also meaning people have to do the basic searches before asking things > here. Everyone manages to subscribe, I just want to remind people that the > method to unsubscribe is the same one, search on google (or whatever you > like). I always try to provide people with the method I used (or even the > command when appropriate) to solve their issue and the result of my > searches, for people to see how I found the information. I didn’t think > telling people to search on google was more patronizing than telling them > to use 'nodetool status' to see if a node is down. It is obviously > something they know about but did not think of using. Plus I gave all the > information, it was not like "Ask google or RTFM", since I added > informations: > > You did not unsubscribe yet. > > > And even the solution directly > > Sending a message to user-unsubscr...@cassandra.apache.org, as mentioned >> everywhere, should work better and spam less people. > > > Those are just facts. It's concise, I agree, but be sure of my good > intentions there. I do not spend time being bad at people, this is a lost > of time. I try to help here, as I did for the last 4+ years in this mailing > list now. > > So sorry again, I hope you can all accept that there was no harm meant and > I did not mean to be rude. > > Thanks all - and I promise I will try my best to communicate less french > in the future ;-) > > C*heers, > Alain > > > 2016-08-15 16:30 GMT+02:00 James Carman <ja...@carmanconsulting.com>: > >> >> >> On Mon, Aug 15, 2016 at 10:28 AM Eric Evans <john.eric.ev...@gmail.com> >> wrote: >> >>> >>> I'm always surprised when a Google search for 'unsubscribe cassandra' >>> doesn't return mailing list results from people nicely telling someone >>> how to unsubscribe. >>> >>> >> Agreed. It doesn't make for a very welcoming community to attract new >> contributors, either. >> > >
