Thanks for sharing the info.. though I contacted datastax using contact form but no reply yet after more than a week. Probably I need to contact Ben directly.
________________________________ From: Ben Coverston <ben.covers...@datastax.com> To: user@cassandra.apache.org Sent: Tuesday, September 6, 2011 11:15 PM Subject: Re: Professional Support We were glad to help William, thanks for sharing! On Tue, Sep 6, 2011 at 12:13 PM, William Oberman <ober...@civicscience.com> wrote: I also have used datastax with great success (same disclaimer). > > >A specific example: > >-I setup a one-on-one call to talk through an issue, in my case a server >reconfiguration. It took 2 days to find a time to meet, though that was my >fault as I believe they could have worked me in within a day. I wanted to >split an existing cluster into 'oltp' and 'analytics', similar to what brisk >does now out of the box. >-During the call they walked me through all of the steps I'd have to do, >answered any questions I had, and filled in the blanks for some of the >reasoning behind their recommendations. >-After the call I recieved constant support through the reconfiguration. For >example: I found out that Ec2Snitch doesn't play nicely with >PropertyFileSnitch in a rolling restart (all of the Ec2Snitch based servers >stopped working immediately as soon as a PropFileSnitch server joined the >ring, this is in 0.8.4), and they wrote a custom patch for me that made it >work within a day. >-In particular, Ben and Jackson helped me, so if either of you read the user >list, thanks again! > > >will > > > >On Tue, Sep 6, 2011 at 1:25 PM, Jim Ancona <j...@anconafamily.com> wrote: > >We use Datastax (http://www.datastax.com) and we have been very happy >>with the support we've received. >> >>We haven't tried any of the other providers on that page, so I can't >>comment on them. >> >>Jim >>(Disclaimer: no connection with Datastax other than as a satisfied customer.) >> >> >>On Tue, Sep 6, 2011 at 1:15 PM, China Stoffen <chinastof...@yahoo.com> wrote: >>> There is a link to a page which lists few professional support providers on >>> Cassandra homepage. I have contacted few of them and couple are just out of >>> providing support and others didn't reply. So, do you know about any >>> professional support provider for Cassandra solutions and how much they >>> charge per year? >>> >> > >
