I sent a supportrequest 12 days ago, no emergency, no response. Restored from backup myself last week. All indexfiles are gone again today.
Chris Heidecker > Op 18 jan. 2016, om 22:06 heeft Matthias Rebbe | M-R-D > <matthias_livecode_150...@m-r-d.de> het volgende geschreven: > > Just received an answer. It is not possible to restore my account from the > backup. :( > > > >> Am 18.01.2016 um 21:49 schrieb Matthias Rebbe | M-R-D >> <matthias_livecode_150...@m-r-d.de>: >> >> I sent a new emergency ticket just some minutes ago. >> >> >> >>> Am 18.01.2016 um 21:42 schrieb Kevin Miller <ke...@livecode.com>: >>> >>> Its been a fairly concerted attack, we’ve been stretched dealing with it. >>> To my knowledge we were on top of the tickets today, I will follow up with >>> David again now. >>> >>> Kind regards, >>> >>> Kevin >>> >>> Kevin Miller ~ ke...@livecode.com ~ http://www.livecode.com/ >>> LiveCode: Everyone can create apps >>> >>> >>> >>> >>> On 18/01/2016 20:16, "use-livecode on behalf of Matthias Rebbe | M-R-D" >>> <use-livecode-boun...@lists.runrev.com on behalf of >>> matthias_livecode_150...@m-r-d.de> wrote: >>> >>>> Kevin, >>>> >>>> the index files have a changed date 17.01.2016 7:00 GMT+1. That was >>>> yesterday. >>>> When were the things restored? I informed support today morning by >>>> emergency request at 08:15 GMT+1. >>>> Did not hear back from support. So i phoned Heather at 10:00GMT+1. >>>> But nothing changed. Until now i did NOT get an answer to my emergency >>>> request. 11 hours later ! ! ! >>>> And my data is still broken. Btw. that´s the 2nd time that i have to >>>> restore it on my own. The last time i had also to restore the data on my >>>> own. because there was a problem with your backup. >>>> >>>> And why is no one able to inform customers about this incident, so the >>>> customers can check if their data is broken or not? >>>> >>>> Matthias >>>> >>>> >>>> >>>> >>>>> Am 18.01.2016 um 21:00 schrieb Kevin Miller <ke...@livecode.com>: >>>>> >>>>> Yes, the attacker returned again and used a different vector to achieve >>>>> the very same task. We responded within minutes and were able to stop >>>>> the >>>>> attack fairly rapidly. Mostly things have been restored, if you¹re not >>>>> back to normal let us know through the usual channels. >>>>> >>>>> Kind regards, >>>>> >>>>> Kevin >>>>> >>>>> Kevin Miller ~ ke...@livecode.com ~ http://www.livecode.com/ >>>>> LiveCode: Everyone can create apps >>>>> >>>>> >>>>> >>>>> >>>>> On 18/01/2016 18:51, "use-livecode on behalf of Jim Lambert" >>>>> <use-livecode-boun...@lists.runrev.com on behalf of j...@netrin.com> >>>>> wrote: >>>>> >>>>>> Matthias, >>>>>> >>>>>> It is not just your account. I can confirm that the TIO index files >>>>>> have >>>>>> been overwritten on my account too. >>>>>> >>>>>> Jim Lambert >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> use-livecode mailing list >>>>>> use-livecode@lists.runrev.com >>>>>> Please visit this url to subscribe, unsubscribe and manage your >>>>>> subscription preferences: >>>>>> http://lists.runrev.com/mailman/listinfo/use-livecode >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> use-livecode mailing list >>>>> use-livecode@lists.runrev.com >>>>> Please visit this url to subscribe, unsubscribe and manage your >>>>> subscription preferences: >>>>> http://lists.runrev.com/mailman/listinfo/use-livecode >>>> >>>> >>>> _______________________________________________ >>>> use-livecode mailing list >>>> use-livecode@lists.runrev.com >>>> Please visit this url to subscribe, unsubscribe and manage your >>>> subscription preferences: >>>> http://lists.runrev.com/mailman/listinfo/use-livecode >>> >>> >>> >>> _______________________________________________ >>> use-livecode mailing list >>> use-livecode@lists.runrev.com >>> Please visit this url to subscribe, unsubscribe and manage your >>> subscription preferences: >>> http://lists.runrev.com/mailman/listinfo/use-livecode >> >> >> _______________________________________________ >> use-livecode mailing list >> use-livecode@lists.runrev.com >> Please visit this url to subscribe, unsubscribe and manage your subscription >> preferences: >> http://lists.runrev.com/mailman/listinfo/use-livecode > > > _______________________________________________ > use-livecode mailing list > use-livecode@lists.runrev.com > Please visit this url to subscribe, unsubscribe and manage your subscription > preferences: > http://lists.runrev.com/mailman/listinfo/use-livecode _______________________________________________ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-livecode
