Why don't you mount your hard drive as an external one on your desktop
PC (as you are suggesting you will do whilst the laptop is away) and
then copy the data directly onto the fixed hard drive on that PC...
then re-install the Windows OS that was on the Packard Bell and send
it to them with that on?
It's what I'd do.
Seems a MUCH simpler solution to me than taking out the hard drive and
them not fixing the issue... .
Seems to me, Gareth, that you're being deliberately obstructive in
terms of allowing them to fix your laptop under warranty... seems to
me that they've actually been quite helpful to you... I've had much
worse, and I'd have been very happy with the potential outcome of your
support call.
Also, regarding 0845 a simple Google search pulls up this website
http://www.weq4u.co.uk/ which allows you to call a landline number
(0333 5432111) and then when it answers type in an 0845 number and
it'll connect... so it isn't exactly rocket science, is it?
Sean
Because a) the desktop pc does not have a hard drive, I will be
installing mine internally and b) I don't have a copy of windows to
install on my hard drive.
I wasn't aware of this website you mention and I don't know if that
number would be included in the numbers I can call with my bundled
minutes. I'll check that out.
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