On Thu, May 9, 2013 at 11:53 AM, Gareth France <gareth.fra...@gmail.com> wrote: > I thought I would just bring the experiences I'm having with Packard Bell / > Acer to everyone's attention. I've been unhappy with my laptop since the day > I got it and it seems to be falling apart very rapidly. I have been trying > to get it looked at but it's like pulling teeth! > > Oddly enough linux hasn't been the biggest stumbling block. Anyway, if > anyone fancies a giggle the entire conversation with them is logged on my > blog page: > > http://cliftonts.co.uk/cubuntu/?p=209
After reading this, it looks like you've had a fairly typical experience: you've engaged outsourced frontline support for a low-tier electronics manufacturer, and you've wandered outside the bounds of their scripts. When dealing with a box shifter like Packard Bell, the easiest way to get a result is conform as much as possible to their requests and get the machine shipped off as soon as possible (preferably covered by a home and contents or business asset policy). If you can send it back with a relatively stock OS install, even better. And I'm afraid I agree with Liam here. If the data on the laptop (one which you readily admit is "junk") is of any material importance to you or your business, get it backed up by whatever means necessary. I personally use a mixture of rsnapshot (for my Ubuntu servers) and Time Machine (for my Mac desktops/laptops) to give me a comprehensive layer of recoverable backup data. If you're unable to invest in a hard disc to drop data onto, have you considered a bunch of DVD-Rs? Or perhaps you'd be able to temporarily borrow a USB HDD, or USB-SATA adapter and a regular 2.5"/3.5" drive, from a fellow IT type? Perhaps someone on list has some spare kit they could punt your way? Also, you're concerned about retaining your data to run your business - how will you access the data if the laptop is gone? If you're planning to use the Dell you mentioned, do you literally have 500GiB used on your Packard Bell? If it's all in $HOME, do a du -sch ~ - if the answer is < free capacity of Dell computer, sorted! If not, see borrowing tips above! Re: the phone number, just search for Acer on saynoto0870.com - there are several hits which match or closely match the number you mentioned in your blog post. I think you're unnecessarily making a rod for your own back here when some creative thinking could help you. Rather than asking us to giggle at a bunch of hapless support monkeys being forced outside of the scope of their limited frontline support capabilities, ask the community to help you out! :) -n -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
