I can also attest to issues with Packard Bell support. After having to RMA a laptop 3 times for the same issue (hard drive failures, all within the warranty period), I was finally placated when I got a full refund as compensation... for them losing my laptop at the service center. Avoid at all costs.
On 9 May 2013 15:13, Liam Proven <lpro...@gmail.com> wrote: > On 9 May 2013 12:14, Gareth France <gareth.fra...@gmail.com> wrote: > >> > > I don't have anything 500gb in size to do a full backup onto > > I am sorry, but - WTF? > > And you call yourself an IT technician? If you don't have anything to > backup onto, you're not a pro. > > Secondly, any pro with 10% of a clue wouldn't buy Packard Bell and > wouldn't buy from Dixon's, but that is by the bye. > > Thirdly, your disk is almost certainly not 100% full and therefore you > don't need ½TB of space. > > Fourthly, their request for the unit complete is entirely reasonable > and by both refusing to call them, *and* refusing to supply the > machine entire and intact, you are being very unreasonable. Having > read your transcript, they seem to be doing everything to cooperate > while you refuse to. You are refusing to honour the terms of the > warranty, and as such, they are under no obligation to help you. > > > and I'm not > > comfortable handing out my business' data at all. > > So back it up - obviously as a pro, you'd have 3 full backups anyway > -- grandfather/father/son and all that -- but make another one for > safety - and remove it before returning the machine. > > > I am confident a hard disk > > would not cause an overheating issue like I am experiencing and even if > it > > did then that can be addressed once no other issue is found. > > You're asking for a warranty repair. /They/ decide the fault, not you. > > > Their main reason for wanting the drive appears to be so that they can > run > > their (no doubt windows only) diagnostic software on it. > > This is perfectly reasonable and fair. That is the OS that they > supplied, as well. > > > And my biggest > > issue with this is that by setting themselves up with nothing but > expensive > > phone numbers > > This is drivel. It took me 5sec to find their geographical number. You > are playing foolish games. > > > I've been having this month long conversation with them which > > quite frankly would take less than 5 minutes over the phone. > > So stop playing silly buggers and phone them. > > > I really do > > have better things to do with my time. > > Not from your transcript, you don't. > > > Especially when I spend an entire day > > in waiting for collection only to find they haven't given me the account > > number for it! > > You are being beyond unreasonable with them. I cannot blame them at all. > > -- > Liam Proven • Profile: http://lproven.livejournal.com/profile > Email: lpro...@cix.co.uk • GMail/G+/Twitter/Flickr/Facebook: lproven > MSN: lpro...@hotmail.com • Skype/AIM/Yahoo/LinkedIn: liamproven > Tel: +44 20-8685-0498 • Cell: +44 7939-087884 > > -- > ubuntu-uk@lists.ubuntu.com > https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk > https://wiki.ubuntu.com/UKTeam/ >
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