On 9 May 2013 11:53, Gareth France <gareth.fra...@gmail.com> wrote: > I thought I would just bring the experiences I'm having with Packard Bell / > Acer to everyone's attention. I've been unhappy with my laptop since the day > I got it and it seems to be falling apart very rapidly. I have been trying > to get it looked at but it's like pulling teeth!
I am not sure you are being entirely fair in refusing to return the disc. Supposing, for example, the overheating is due to a faulty disk. If the data is important to you then you must already have a backup (particularly if the machine is unreliable). Can you not simply delete (or encrypt) the sensitive data? I very much fear that if you do not send the disc then you will be leaving them the option of saying that they cannot find the problem and that because you did not send the disc they cannot be held responsible. Remember also that under your common law rights (and I guess under the warantee) that they will have the option of replacing the machine rather than repairing it, in which case they would replace the disc. Colin -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
