Log of a chat with the Dell sales::: Stop CoBrowse Copy Print Exit 15:33:25 Customer Stuart Initial Question/Comment: I thought I could get these without Windows installed, I wnat a Linux laptop 15:33:30 System System https://chatadengine.dell.com/chatadsengine/adengine/Default.aspx?queue=548d9bc6-d20d-474b-a2b2-0fac53ebae9c 15:33:35 System System You are now being connected to an agent. Thank you for using Dell Chat 15:33:35 System System Connected with mario_louis 15:33:40 Agent mario_louis Welcome to Dell Chat Sales - Business; this is Mario, your Dell Sales Advisor. My email address is mario_lo...@dell.com 15:33:50 Agent mario_louis Hello Stuart, 15:34:04 Agent mario_louis Which laptop are you looking at? 15:34:23 Customer Stuart Looking for Linux laptop, I thought you had some without the dreded Windows installed 15:35:01 Customer Stuart Or can I buy any and get a refund on windows 15:35:30 Agent mario_louis What would you be using this system for? 15:36:07 Customer Stuart http://search.euro.dell.com/results.aspx?s=gen&c=uk&l=en&cs=&k=ubuntu&cat=all&x=0&y=0 Thise show up an a ubuntu search but there is on oprtion the deselect windows 15:37:04 Agent mario_louis You can get the Precision M4600 or the M 6600 with Linux 15:37:19 Customer Stuart ... ues general email web browsing, etc home use. 15:37:36 Customer Stuart Are those the only ones 15:38:51 Agent mario_louis Give me 2 mins I will transfer the chat to the expert and he can advice you better. 15:39:07 System System You are being transferred to another Agent. Please stand by... 15:39:07 System System mario_louis has left this session! 15:39:11 System System You are now being connected to an agent. Thank you for using Dell Chat 15:39:11 System System Connected with Naresh_Takemalla 15:39:26 Agent Naresh_Takemalla Hi Stuart, 15:39:55 Customer Stuart Hi 15:40:42 Agent Naresh_Takemalla Yes, apart from Dell Precision M4600 and M6600 Latitude E series laptops can also be purchased with No OS. 15:41:01 Customer Stuart Looking for a Linux laptop... All these are list when I search for ubuntu http://search.euro.dell.com/results.aspx?s=gen&c=uk&l=en&cs=&k=ubuntu&cat=all&x=0&y=0 15:41:23 Customer Stuart But I cant select the operating system to be other than windows 15:42:03 Customer Stuart Will you offer a refund for the windows 15:42:48 Agent Naresh_Takemalla Currently Linux is not configurable on any of the Vostro laptops. 15:43:01 Customer Stuart Your college only offered the M4600 at £1,000 and an even more expensive model. pretty poor 15:43:19 Agent Naresh_Takemalla ON latitude and Precisions if we remove OS, there will be marginal difference in price. 15:43:20 Customer Stuart ok Will you offer a refund for no OS 15:44:02 Customer Stuart marginal ie less that you have paid Microsoft for it. 15:44:27 Customer Stuart and where is the option on the order screen to select No OS 15:45:14 Agent Naresh_Takemalla The option to remove OS is not available it needs to be configured offline through chat. 15:46:04 Agent Naresh_Takemalla Since you're planning to use the laptop for general office usage like emailing, web browsing, home use etc, 15:46:24 Agent Naresh_Takemalla I can get you a quote done for a latitude laptop with out OS. 15:46:42 Agent Naresh_Takemalla Would you prefer 15.6 inch or 14.1 inch screen size laptop? 15:46:42 Customer Stuart I was directed to dell because they are supposed to support Ubuntu now.... that doesn't sound like support. Send
Stuart -- Stuart Ward M +44 7782325143 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
