On Tue, 2011-09-27 at 08:28 +0100, Matthew Daubney wrote: > [...] > I'd suspect the average person on the end of the phone wouldn't be too > scared of being talked through fixing it rather than average bloke on > the end of th phone where you say "First go to the server and go to > the console and do this" <- Easiest way to destroy sales ever.
Being able to connect over SSH and fix things is priceless :) I help my mom remotely (I'm in UK, she's in Spain), and every time I need to fix any GUI thing... it's a real nightmare. It's not only a bandwidth/latency issue, it's slower and less efficient. That said, I agree with you that GUI tools to deal with servers it's a good (optional) thing for people that want to get the power but they don't care about the associated knowledge. I think that's old news. Back in the day, Windows NT success vs the old Unices was the GUI; although remote admin is a real pain even today. I know people in a corporate environment that use RHEL basically because the GUI tools. The have the feel of Linux power, but at the same time it's just point & click in a dialog window. Regards, Juan -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
