The idea (below) from scoundrel50a got me thinking.
How about a site/page where people who have Ubuntu installed could go
for help. This site/page would have volunteers logged in and waiting for
folks needing help. When the person needing help types something into a
text box on the page, or picks a problem from a list, the volunteers who
are all logged in would get an audible ping. First one to click a big
'I'll help!' button gets to help the person. The click idea (rather than
being assigned a person) is that if someone wanted help with servers
then I wouldn't click as I'm clueless about servers. Anyway, the first
thing the helper would do is guide the person (in text chat) on how to
enable remote access. Once that's done the helper can text chat while
visually showing the person how to do whatever it is they need help with.
Taking it a step further could be that the helper could Skype the person
(if available on both ends), or have the site SMS (text) volunteers to
say that there's someone needing help, but no helpers logged in. There
are Android/iPhone apps that allow receiving 'texts' through data, so it
wouldn't cost anything to send the texts (in theory).
I'd certainly stay logged into the page and help folks.
On 24/06/11 12:53, scoundrel50a wrote:
Ok, I been thinking about this for a while, since somebody helped me a
short while ago, with this backlight problem, by using ssh to access
my computer. I spent somewhere in the region of about 8 hours asking
various people to help, on I think it was three different Ubuntu
channels. We were going back and forth and it was frustrating, even
more frustrating for the person helping. Then in about 5 minutes,
accessing the computer via ssh it was proved to be unworkable in the
present Kernel. I know, after being around Ubuntu for about 4 near 5
years, a lot of problems can be sorted or at least discovered quite
quickly using the terminal. Wouldnt it be more viable and less
frustrating, if after a short period of time, either an offer of
payment for direct ssh connection was made there and then, or it was
booked for sometime later. That way, it becomes than just time not
well spent. Surely it would save a lot of effort.....just a few
thoughts.....
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