Hi Matt So really, what drives you to support people?
When I receive support Im extremely grateful, so the best way to show gratitude is by reciprocating that support. > What, in your own opinion, > could be done to help motivate yourself to do better? > Learn more, and then be able to share more. Motivation is not always the issue, in a lot of cases its spare time (I think I speak for many people here). Some more thoughts on the general subject of support: Forums are a very good resource but people do tend to re-post problems rather than search old posts, information re-use would help to keep the amount of posts down and searches more succinct, I think tags and good search practices help here. A good idea might be a sticky post on forums with tips on how to get the best searches etc. My daily job involves support. Sometimes customers re-raise known issues and the company I work for is on a drive to improve knowledge re-use and discouraging repeat issues etc. Its a good idea but a tricky task. I think its difficult to create a balanced knowledge base with not too many articles but with a good range of topics covered. Mark
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