On Wed, 2010-02-03 at 10:24 +0000, Johnathon Tinsley wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > John Matthews wrote: > > I am getting excited and worked up with the rest of you about the > > impending rush on advertising Ubuntu to get more people to use it, plus > > the courses that are being set up, but I seem to remember getting my > > little netbook, with Linux Lite on it, that was sold by one of the large > > electronics companies on the high street. The guy there said to me, you > > know you will bring it back dont you. Everybody else has, they cant > > connect to their internet. I heard a lot about Linux computers being > > taken back because people couldnt work out how to use them, the shops > > didnt even ask what was up in the end, they just credited them. That > > was last year. > > > > Has anybody thought about how they are going to make it so that it can > > be easier to set the machine up, when its first opened? Plus, has > > anybody thought, who and how if there is an increase in Linux users, a > > help format is going to be set up, so that people can get immediate > > help, if needed, because it will be immediate help that people will > > want, not sometime later, but there and then, they wont wait, and its no > > good saying, 'those of us who are on these forums and e-mail groups have > > other jobs and we do this for nothing, that wont be good enough'. people > > wont accept that. You could be doing Ubuntu a world of good, with all > > this new advertising and enthusiasm, but you could ruin it for good, if > > there is no sufficient help after sales. > > > > Just a thought. > > > > Should we create a helper program, with a launcher on the desktop, (or > favourites list in UNR) which offers to guide users through the basics > of getting their system online, and then getting help from the ubuntu > community? > > It would have to be quite comprehensive to deal with the UK standard > types of internet connectivity, wifi keys, ethernet cable, adsl modem, etc..
What about contributing to the Ubuntu manual project [1] to help it make it into Lucid? There's also an interview of Ben Humphrey who is behind this initiative in the latest newsletter [2] [1] https://wiki.ubuntu.com/ubuntu-manual [2] https://wiki.ubuntu.com/UbuntuWeeklyNewsletter/Issue178 Bruno -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
