I was with Pipex before I moved and have had great trouble cancelling them - they keep billing me at the old address, despite written confirmation I'm no longer there and receiving any service. Their computers say "if you don't pay we'll cut you off" and their call centre won't acknowledge that if I'm not there I DON'T CARE if they do, as they already did. It's a nightmare - and the "cancellation line" is a premium rate number which doesn't get answered for 30 minutes "You are in a queue - we will get to you when we will, but in the meantime please be assured that your 20p/minute contribution to our Christmas Party is very important to us".
So avoid Pipex/Tiscali like the plague for now. Wife is with Talk Talk and appears to be happy, so perhaps the Carphone Warehouse will improve their service - or perhaps they'll destroy Carphone Warehouse. That is to be seen. I am with BE Broadband (http://beunlimited.co.uk) now and I'm getting speeds in excess of 8mbps (I've paid only for the 8mbps option, apparently the line could do 16mbps) for about £12.50/month and I'm very happy. They tried to charge me a connection fee but I phoned them on their freephone number and they apologised profusely and refunded them - that's customer service!! Sean -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
