2008/7/9 Keith <[EMAIL PROTECTED]>:
> Once again thanks to everyone, particularly Lucy, for all the replies
> and suggestions with regard to my problem.
>
> Unfortunately I didn't seem to be getting anywhere so eventually I
> decided to bite the bullet and reinstall although I accept that that's
> bnot the ideal solution.  Anyway, things are a little better now but not
> perfect, for instance user2 still cannot gain access to the external USB
> hard drive where our backups, etc. are stored.

Hi Keith,

I have two thoughts about this. Is the external USB drive formatted as
NTFS, FAT32, or ext2/3?

If it's FAT32, then it might be that user2 (valerie?) needs an extra
User Privilege set. Go to System > Administration > Users and Groups
as the admin user. Choose user2 in the list of users and click the
Properties button. Click the User Privileges tab and check if the
"Access external storage devices automatically" option is ticked.
The exact option might be slightly different; I'm looking at a Gutsy
installation to write these instructions.

Check the same option if it's NTFS format. If that doesn't fix it, it
might be user permissions on the external drive's folders, or the
backups.

If it's ext2 or ext3 formatted, it's almost certainly a permissions
problem. I would suggest creating a new group (maybe 'backup'?) and
adding both users to it. Then change the backup directory on the
external drive to be owned by this group.
As a last step, if you set the backup directory's  'set gid' bit, all
files created in that directory will remain owned by the group, and
should be accessible by both users. I'm not sure how you do this
either in the GUI or on the command line though...

At the moment, with all Linux distros, it seems like it's easier to
use FAT32 as the format for external storage.

> Anyway, I'll soldier on and maybe even get to grips with the command
> line, who knows?

Good luck! You might need it. :-)

Hwyl,
Neil.

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