I don't think BT Broadband get any higher priorities, to be honest. My dad has BT Business Broadband and he got involved in the "it's their fault" ping pong... just because they're theoretically part of the same group doesn't mean they're any more integrated than if they weren't...
Personally I'd avoid them like the plague because they hardcode their routers to only use with their system, whereas many others actually give you a router that will continue to work if you move providers. They also cache things on their servers, leading to websites appearing not to have changed when they have. I don't get that with Pipex. Sean
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