The directories you mentioned do not exist on my phone?!? I uninstalled
the app and installed it again. Same issue and the directories still
don't exist. Perhaps somehow they went away and the app does not check
on first run because it comes installed as default?
How can I manually create those directories and put into them what the
app expects to be starting? Can somebody with a Aquaris 5 just send me
the contents of those two directories from his phone so i can see what
happens? Seems the way forward or are there other ideas?
Cheers Alexander
On 22.06.2016 14:06, Andrew Hayzen wrote:
Hi Alexander,
Firstly I'm sorry to hear that you are having this bad experience and
hope we can resolve the issue.
The locations that the music app stores configuration files are as
follows:
~/.config/com.ubuntu.music/ (for general settings)
~/.local/share/com.ubuntu.music/ (for databases of your playlists)
This issue could be due to a stale lock file bug [0], I would be
interested to know if there are any files ending .lock in those
directories (if there are try deleting just the .lock files and
relaunching the app).
Otherwise try deleting all the files in the directories to see if the
app launches correctly (in this case it might be useful to take a copy
of the files so we can debug later).
Let me know if you need additional help removing the relevant files.
Thanks,
Andrew
0 - https://bugs.launchpad.net/canonical-devices-system-image/+bug/1576989
On 22 June 2016 at 12:26, Alexander <alexanderki...@gmail.com
<mailto:alexanderki...@gmail.com>> wrote:
Hello folks!
The Music App refuses to start past the load screen and just shuts
down. Aquaris E5, OTA 11.
I would like to try and delete all its settings and files and have
it re-initialise to see if it helps, but I can't seem to find all
the files.
Can somebody please point me in the right direction?
Cheers,
Alexander
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