2009/5/31 Przemysław Kulczycki <przemekkulczy...@gmail.com>: > Ubuntu needs a data gathering tool for user support and bug reporting. > Currently when filing bug reports users have to manually run lots of > commands (dmesg, lspci, lsusb, lsmod, alsa-something...) for > troubleshooting their issues. > > Ubuntu should have a tool to gather all necessary system logs for > reporting bugs and asking for support on answers.launchpad.net. > > I work for Sun and I find their Explorer tool very handy. > It collects many system logs and outputs of system commands to show the > system configuration and issues to the support team. It also has some > options to skip some logs when the customer feels if it will violate his > privacy. > Red Hat has something similar, though not as developed as Explorer. > Their sos (son of sysreport) tool is GPLed and could be tweaked to run > on Debian/Ubuntu. > > Suse used to have Siga, now they have supportconfig, but I'm not > familiar with it. > > There is also an independent distro-agnostic tool called Linux Explorer > but it may be a bit outdated now. > > Having an explorer-like tool in Ubuntu would benefit both desktop and > server users. > Bugreporting would be much easier. You would only have to run one > command, maybe with some options, to provide all the data needed for the > bug troubleshooters. > Example options could be: > toolname -audio > toolname -usb > toolname -kernel > toolname -all > toolname -xorg > toolname -network > > Appropriate options would be used for relevant problem types (ie. -audio > for sound problems). > > Links: > Red Hat: sosreport, earlier: sysreport > https://hosted.fedoraproject.org/sos/ > Suse: supportconfig, earlier: Siga > http://en.opensuse.org/Supportutils > Sun/Solaris: Explorer > http://sunsolve.sun.com/explorer > Independently developed Explorer-clone for Linux: > http://www.unix-consultants.co.uk/examples/scripts/linux/linux-explorer/ > > Check out the Explorer page and its documentation to see how it's useful. > http://sunsolve.sun.com/search/document.do?assetkey=1-9-82329-1 > -- > ## Przemysław Kulczycki <<>> Azrael Nightwalker ## > # jabber: azrael[na]jabster.pl | tlen: azrael29a # > ### www: http://reksio.ftj.agh.edu.pl/~azrael/ ###
Ubuntu already uses a tool called Apport along with the command-line tool ubuntu-bug. [1] How do these tools differ? Apport already has the ability to be extended through the use of per-package hooks. [2] Most relevant information that should be provided with a bug report for a specific package can be retrieved using them. Maybe we should have some sort of wizard for when a user attempts to use apport and they don't know the package. E.g. If they know the problem is in the audio stack but not exactly where. There's still a lot of relevant information that apport could collect. I think the real issue is: how do we better encourage users to use the tools that already exist? [1] https://wiki.ubuntu.com/Apport [2] /usr/share/doc/apport/package-hooks. - Andrew Starr-Bochicchio Ubuntu Developer -- Ubuntu-devel-discuss mailing list Ubuntu-devel-discuss@lists.ubuntu.com Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss
