2009/5/31 Przemysław Kulczycki <przemekkulczy...@gmail.com> > Ubuntu needs a data gathering tool for user support and bug reporting. > Currently when filing bug reports users have to manually run lots of > commands (dmesg, lspci, lsusb, lsmod, alsa-something...) for > troubleshooting their issues. > > Ubuntu should have a tool to gather all necessary system logs for > reporting bugs and asking for support on answers.launchpad.net. > > I work for Sun and I find their Explorer tool very handy. > It collects many system logs and outputs of system commands to show the > system configuration and issues to the support team. It also has some > options to skip some logs when the customer feels if it will violate his > privacy. > Red Hat has something similar, though not as developed as Explorer. > Their sos (son of sysreport) tool is GPLed and could be tweaked to run > on Debian/Ubuntu. > > Suse used to have Siga, now they have supportconfig, but I'm not > familiar with it. > > There is also an independent distro-agnostic tool called Linux Explorer > but it may be a bit outdated now. > > Having an explorer-like tool in Ubuntu would benefit both desktop and > server users. > Bugreporting would be much easier. You would only have to run one > command, maybe with some options, to provide all the data needed for the > bug troubleshooters. > Example options could be: > toolname -audio > toolname -usb > toolname -kernel > toolname -all > toolname -xorg > toolname -network > > Appropriate options would be used for relevant problem types (ie. -audio > for sound problems). > > Links: > Red Hat: sosreport, earlier: sysreport > https://hosted.fedoraproject.org/sos/ > Suse: supportconfig, earlier: Siga > http://en.opensuse.org/Supportutils > Sun/Solaris <http://en.opensuse.org/Supportutils%0ASun/Solaris>: Explorer > http://sunsolve.sun.com/explorer > Independently developed Explorer-clone for Linux: > http://www.unix-consultants.co.uk/examples/scripts/linux/linux-explorer/ > > Check out the Explorer page and its documentation to see how it's useful. > http://sunsolve.sun.com/search/document.do?assetkey=1-9-82329-1 > -- > ## Przemysław Kulczycki <<>> Azrael Nightwalker ## > # jabber: azrael[na]jabster.pl | tlen: azrael29a # > ### www: > http://reksio.ftj.agh.edu.pl/~azrael/<http://reksio.ftj.agh.edu.pl/%7Eazrael/>### > > -- > Ubuntu-devel-discuss mailing list > Ubuntu-devel-discuss@lists.ubuntu.com > Modify settings or unsubscribe at: > https://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss >
I like this suggestion, I think it really makes a lot of sense. Kind of makes me wonder why there isn't one already. Przemysław Kulczycki, I have looked at the Explorer page. I don't see any reason for Ubuntu to not do this as a shell script as well. I am not familiar with actually using the tool, however. Would you be willing to design a little bit more how such a tool should work? The tool should probably have an option to save to a file or to output to screen. The -xorg option should probably also have a -display alias or some such. I don't know all the log files or commands to run for each of these scenarios. If someone could tell me which commands or which log files were necessary for each scenario, I could put something together and try to submit it. -Joseph
-- Ubuntu-devel-discuss mailing list Ubuntu-devel-discuss@lists.ubuntu.com Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss
