> >Hi folks, > > > >> If users are assigning bugs to a team, in virtually all cases they are > >> wrong to do so. Assignment indicates some expectation that work will be > >> done. End users do not have the right to direct developers (whether > paid > >> or volunteer). > > > >Speaking as an end-user, could the original poster be referring to > >initially raising an incident against the team "Linux"? I believe this > >is where an end-user would log the initial incident report to? > > > >Sorry for the use of ITIL terms - please feel free to translate to > >Ubuntu nomenclature... I think ITIL after working in support for quite a > >long time.. > > > >Surely an end-user isn't *directing* developers, but raising a request? > > > >Thoughts? > > For users that don't have some kind of commercial support contract (they > have their own, separate mechanisms for rasing issues), filing a bug is the > appropriate method to bring a system deficiency to developers. In Ubuntu, > bug assignment generally carries the connotation of work assigned (either > self assigned or by a supervisor in some cases). Some teams may have > different policies, but in general it is not appropriate. > > Scott K > > I'm not sure I understand why users have the ability to assign bugs if they should not be doing so. Ubuntu is used by a very broad audience. Some of this audience does not understand what a bug report is for, and might consider the bug filing apparatus to be similar to tech-support. It isn't necessarily that the users would assign a bug maliciously, but at the same time why do normal users have the ability if they should not be using it?
-Mike
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