On Thu, 30 Apr 2009 20:06:29 +0100 Alex Cockell <alcock...@eclipse.co.uk> wrote: >Hi folks, > >> If users are assigning bugs to a team, in virtually all cases they are >> wrong to do so. Assignment indicates some expectation that work will be >> done. End users do not have the right to direct developers (whether paid >> or volunteer). > >Speaking as an end-user, could the original poster be referring to >initially raising an incident against the team "Linux"? I believe this >is where an end-user would log the initial incident report to? > >Sorry for the use of ITIL terms - please feel free to translate to >Ubuntu nomenclature... I think ITIL after working in support for quite a >long time.. > >Surely an end-user isn't *directing* developers, but raising a request? > >Thoughts?
For users that don't have some kind of commercial support contract (they have their own, separate mechanisms for rasing issues), filing a bug is the appropriate method to bring a system deficiency to developers. In Ubuntu, bug assignment generally carries the connotation of work assigned (either self assigned or by a supervisor in some cases). Some teams may have different policies, but in general it is not appropriate. Scott K -- Ubuntu-devel-discuss mailing list Ubuntu-devel-discuss@lists.ubuntu.com Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss
