Hi, Attached are the requested files. Thank you for your assistance
From: Hui Wang<mailto:1918...@bugs.launchpad.net> Sent: July 5, 2021 9:45 PM To: alexwalex...@hotmail.com<mailto:alexwalex...@hotmail.com> Subject: [Bug 1918458] Re: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem, no sound from speakers, headphones ok this is the dumptool in the windows. ** Attachment added: "RtHDDump_V236.zip" https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1918458/+attachment/5509207/+files/RtHDDump_V236.zip -- You received this bug notification because you are subscribed to the bug report. https://bugs.launchpad.net/bugs/1918458 Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem, no sound from speakers, headphones ok Status in alsa-driver package in Ubuntu: Confirmed Bug description: Expect : sound from speaker Instead, obtain : no sound. Tried various configuration of /etc/modprobe.d/alsa-conf with : options snd-hda-intel model=XXXX and options snd-intel-dspcfg dsp_driver=3 or 1 and systematic reboot. Either I get dummy output, or I get proper output detection, alsamixer and pavucontrol seems 100% ok, but no sound comes from the speakers. I'm under a dualboot with Windows 10, BIOS fast boot disabled. Ubuntu 20.04.2 LTS ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18 Uname: Linux 5.8.0-44-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.16 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: thibauts 1522 F.... pulseaudio /dev/snd/pcmC0D0p: thibauts 1522 F...m pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Wed Mar 10 18:10:30 2021 InstallationDate: Installed on 2021-03-09 (1 days ago) InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed Symptom_Card: Cannon Point-LP High Definition Audio Controller - sof-hda-dsp Symptom_Jack: Grey Speaker, Internal Symptom_Type: Only some of outputs are working Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/24/2019 dmi.bios.release: 1.4 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: V1.04 dmi.board.asset.tag: Default string dmi.board.name: Guinness_WL dmi.board.vendor: WL dmi.board.version: V1.04 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.04 dmi.ec.firmware.release: 1.6 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.04:bd05/24/2019:br1.4:efr1.6:svnAcer:pnSwiftSF515-51T:pvrV1.04:rvnWL:rnGuinness_WL:rvrV1.04:cvnAcer:ct10:cvrV1.04: dmi.product.family: Swift 5 dmi.product.name: Swift SF515-51T dmi.product.sku: 0000000000000000 dmi.product.version: V1.04 dmi.sys.vendor: Acer mtime.conffile..etc.modprobe.d.alsa-base.conf: 2021-03-10T18:04:19.277254 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1918458/+subscriptions ** Attachment added: "alsa-info.txt.xOK72fbPMA" https://bugs.launchpad.net/bugs/1918458/+attachment/5509376/+files/alsa-info.txt.xOK72fbPMA ** Attachment added: "RtHDDump.txt" https://bugs.launchpad.net/bugs/1918458/+attachment/5509377/+files/RtHDDump.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1918458 Title: [Swift SF515-51T, Realtek ALC256, Grey Speaker, Internal] Playback problem, no sound from speakers, headphones ok To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1918458/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
