According to the logs in the #1, there is no obvious errors. Please open the gnome-sound-setting, then plug a headphone, does the headphone shows up in the UI after you plug the headphone.
If a headphone shows up, then select that headphone from UI, and play some sound to headphone, if there is no sound from headphone, please run alsa-info and pactl list, then upload two logs to lp. thx. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1846930 Title: [HDA-Intel - HD-Audio Generic, playback] No sound at all nor audio record at all too To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1846930/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs