apport information ** Description changed:
We have a dozen of HP laptop here running ubuntu and xubuntu 14.04 and 14.10 and, since few months, all of them can't power off when we try to shutdown them. Indeed, after few seconds of an apparent power off, the laptops restart. Please find attached, the dmesg result of one of them. --- ApportVersion: 2.14.1-0ubuntu3.7 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: slafont 2100 F.... pulseaudio /dev/snd/pcmC0D0p: slafont 2100 F...m pulseaudio /dev/snd/timer: slafont 2100 f.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=d61ff2e7-d6d3-431a-823e-c1a06ff2da80 InstallationDate: Installed on 2014-01-16 (434 days ago) InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Hewlett-Packard HP EliteBook Folio 9470m Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-48-generic root=UUID=594fc36c-3a8e-4857-a07c-a7b89e44816a ro quiet splash acpi_backlight=vendor vt.handoff=7 ProcVersionSignature: Ubuntu 3.13.0-48.80-generic 3.13.11-ckt16 RelatedPackageVersions: linux-restricted-modules-3.13.0-48-generic N/A linux-backports-modules-3.13.0-48-generic N/A linux-firmware 1.127.11 Tags: trusty Uname: Linux 3.13.0-48-generic x86_64 UpgradeStatus: Upgraded to trusty on 2014-04-29 (331 days ago) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/08/2013 dmi.bios.vendor: Hewlett-Packard dmi.bios.version: 68IBD Ver. F.47 dmi.board.name: 18DF dmi.board.vendor: Hewlett-Packard dmi.board.version: KBC Version 62.17 dmi.chassis.asset.tag: CNU3519KSP dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.modalias: dmi:bvnHewlett-Packard:bvr68IBDVer.F.47:bd10/08/2013:svnHewlett-Packard:pnHPEliteBookFolio9470m:pvrA1029D1102:rvnHewlett-Packard:rn18DF:rvrKBCVersion62.17:cvnHewlett-Packard:ct10:cvr: dmi.product.name: HP EliteBook Folio 9470m dmi.product.version: A1029D1102 dmi.sys.vendor: Hewlett-Packard + --- + ApportVersion: 2.14.1-0ubuntu3.10 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC1: ispa 2276 F.... pulseaudio + /dev/snd/controlC0: ispa 2276 F.... pulseaudio + CurrentDesktop: Unity + DistroRelease: Ubuntu 14.04 + HibernationDevice: RESUME=UUID=631fb6ce-a603-46a8-b22e-ab7dad7cb247 + InstallationDate: Installed on 2014-12-16 (139 days ago) + InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) + MachineType: Hewlett-Packard HP EliteBook 840 G1 + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-51-generic root=UUID=edbd9d75-ff8d-42f4-87e4-cb9e67f4717a ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 3.13.0-51.84-generic 3.13.11-ckt18 + RelatedPackageVersions: + linux-restricted-modules-3.13.0-51-generic N/A + linux-backports-modules-3.13.0-51-generic N/A + linux-firmware 1.127.11 + Tags: trusty + Uname: Linux 3.13.0-51-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm audio bluetooth cdrom dip fuse lpadmin plugdev sambashare sudo vboxusers + _MarkForUpload: True + dmi.bios.date: 03/24/2015 + dmi.bios.vendor: Hewlett-Packard + dmi.bios.version: L71 Ver. 01.31 + dmi.board.name: 198F + dmi.board.vendor: Hewlett-Packard + dmi.board.version: KBC Version 15.56 + dmi.chassis.asset.tag: 5CG4481ZCY + dmi.chassis.type: 10 + dmi.chassis.vendor: Hewlett-Packard + dmi.modalias: dmi:bvnHewlett-Packard:bvrL71Ver.01.31:bd03/24/2015:svnHewlett-Packard:pnHPEliteBook840G1:pvrA3009DD10303:rvnHewlett-Packard:rn198F:rvrKBCVersion15.56:cvnHewlett-Packard:ct10:cvr: + dmi.product.name: HP EliteBook 840 G1 + dmi.product.version: A3009DD10303 + dmi.sys.vendor: Hewlett-Packard ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1436451/+attachment/4391186/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1436451 Title: can't power off when shutting down To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1436451/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
